SAP HR Managing Consultant / Team Lead in Chicago, IL
Practice Group - Searchco Technology (sm)
Position Title - SAP HR Managing Consultant / Team Lead
- Functional Specialty SAP - Human Resources
- Industry Technology (Business Consulting Services)
- Target Salary $100K to $180K
- Bonus Potential % n/a
- Paid in Local Currency USD - United States Dollars
- Region Virtual - Any City, Any State**
- City Any City
- State or Province Virtual Travel
- Zip Code Any
- Country US - United States
- Language Spoken English
- Travel Required 100%
- Virtual Yes
- Relocation No
- Position Type Full-time
- Clearance No
- Accept H1-B Yes
- Experience Required 6 Years
- Desired Education Bachelors Degree
Company Description
Confidential Search
Job Description
The SAP HR Managing Consultant / Team Lead is responsible for successful delivery of HR technology process deliverables in the SAP HR ECM module. This role assists clients in the selection, planning, fit analysis, configuration, testing, rollout, and post-implementation support of large-scale SAP HR solutions. The Managing Consultant / Team Lead will also be involved in improving operational metrics & business case. He/she will provide functional knowledge & manage client relationships within context of individual role. Provides hands-on leadership & mentoring throughout all project phases to a team of consultants, consisting of consultants, subcontractors, remote resources, and client employees. Has direct involvement in qualifying and pursuing sales opportunities.
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MUST HAVE Requirements
1) Min. 6 years experience managing large-scale SAP HR implementations (v4.6+) and upgrades.
2) At least 2 full life-cycle implementations as Project Manager for a large team responsible for application development, interfaces, reports, and/or data conversion analysis, design, construction, testing, and implementation.
3) Experience qualifying and pursuing SAP HR sales opportunities.
4) Strong verbal and written communications skills.
****************************
Please reference Job Code DFB025902V
in your reply.
Please address how your experience meets the MUST HAVE requirements in your cover letter, and include your current compensation. Responses received that do not address these requirements WILL NOT be considered.
About...
Searchco provides executive search, recruiting, and consulting services for the world's leading companies. Visit us on the web at www.searchco.net
Members of Searchco do not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.
- Recruiter Name Ferris, David, US - Bloomfield Hills, MI
- A member of the Searchco Network
- Agency Office US - Searchco of Bloomfield Hills, MI
- Recruiter Phone 877.898.9880
Experience: 6 years managing large SAP HR implementations To Apply to this job go to http://www.GadBall.com or click here
Data Warehouse Architect in Chicago, IL
Our client currently seeks a Data Warehouse Architect for a DIRECT-HIRE opportunity. (WE ARE UNABLE TO SPONSER OR TRANSFER H1B-VISA'S). The sucessful candidate should have the following:
Education/Experience/Skill Requirements:
· BA in Computer Science/Mathematics/Electrical Engineering or equivalent experience
· Minimum 4 years demonstrated experience performing data analysis and full life-cycle development within an Oracle/Unix data warehousing environment
· Minimum 3 years experience developing ETL processes in Oracle Warehouse Builder (version 10G experience desired)
· Strong database design and relational and dimensional data modeling skills (ERWIN proficiency desired)
· Strong SQL and PL/SQL coding and tuning skills (TOAD proficiency desired)
· Familiarity with end-user reporting toolsets such as Cognos and/or Discoverer
· Experience with Microsoft Office suite
· Experience with Oracle ERP Applications a plus
· Minimum 3 years hands-on experience in collecting and documenting reporting and business intelligence requirements
· Excellent conceptual, analytical, problem solving and testing skills
· Ability to plan, organize, coordinate, schedule, evaluate, and make decisions
· Ability to translate business needs into technical solutions
· Strong verbal and written communication skills with all levels of personnel
· Ability to think, work, and contribute beyond defined responsibilities
· Ability to work independently with a minimal amount of supervision
· Flexibility to handle constantly changing priorities
· Positive, upbeat, outgoing personality, dynamic and action oriented
· High level of interest, commitment, involvement and responsibility
Essential Job Functions:
· Lead and participate with business user and technical groups to identify, analyze and document business intelligence opportunities and business requirements
· Develop Data Warehouse data matrices, index plans and implementation plans
· Create logical, physical and dimensional data models and design complex ETL plan logic, mapping matrices and specifications
· Manage the detailed design, development, testing and deployment of data architectures in an Oracle/Unix environment
· Develop, maintain and execute test scripts and plans, and play an active roll in project rollouts
· Coordinate with business applications team in identifying, analyzing and documenting information sources and resolving issues
· Participate in ongoing maintenance and performance tuning
· Ensure the availability and accuracy of data warehouse data
· Provide production support in the identification and resolution of data or technical issues
· Provide off-hours support as needed for production issues
· Coordinate with Infrastructure, Technical Services and DBA groups for the implementation and support of the physical data warehouse environment
· Manage and execute data retention strategies
· Support technology improvement, reviewing and recommending new technology
· Fulfill complex adhoc query/analysis/reporting requests and assist department members in using and supporting end users with various reporting tools
· Prepare and provide statistics on data warehouse ETL performance and usage
· Develop automated methods to proactively identify data quality or technical issues
· Participate in developing and maintaining standards and best practices
· Train coworkers in analytical and technical skills and techniques, including development of training materials and documentation as needed
· Create and manage project plans as needed
· Travel to off-site locations to participate in work sessions with business users or in off-site seminars and training
· Provide support in event of disaster
· Other special projects as assigned
=========================================================================== Experience:
REPLY TO: mcgstb @ netscape .n e t
(INCLUDE SALARY HISTORY FOR CONSIDERATION)
(PLEASE INCLUDE JOB TITLE IN SUBJECT HEADING)
(WE ARE UNABLE TO SPONSER OR TRANSFER H1B-VISA'S)
=========================================================================== To Apply to this job go to http://www.GadBall.com or click here
Web User Design/Information Architect in Chicago, IL
Practice Group - Searchco Technology (sm)
Position Title - Web User Design/Information Architect
- Functional Specialty Technology - Specific IT Technologies - By Type
- Industry Technology (Business Consulting Services)
- Target Salary 100,000 to 109,000
- Bonus Potential % n/a
- Paid in Local Currency USD - United States Dollars
- Coop No
- Region Virtual - Any City, Any State**
- City Any City
- State or Province Virtual Travel
- Zip Code Any
- Country US - United States
- Language Spoken English
- Travel Required 100%
- Virtual Yes
- Relocation No
- Position Type Full-time
- Clearance No
- Accept H1-B No
- Experience Required 5 - 10 Years
- Desired Education Bachelors Degree
Company Description
Confidential Search
Job Description
Seeking individuals with 5 years of user experience design and information architecture with large and complex ebusiness projects; experience gathering requirements and designing user interfaces and information architectures for B2C, B2B, and B2E web applications or portals. Candidates should have experience developing taxonomies and organizing information, and ideally two years of experience designing portal platforms. This Consultant must exhibit good aesthetic design skills, be proficient in user interface development for Web (i.e. HTML, JavaScript, CSS, and ideally also Java/JSP), and well-versed in usability principles and practices. The consultant will exhibit strong knowledge and experience of analysis and design in the software development lifecycle with a preference to prototype concepts visually and iteratively. The consultant will also exhibit a firm grasp of Web technology and enterprise class computing concepts (i.e. client/server, content management, middleware, XML, web services.
****************************
MUST HAVE Requirements
1) 5 years of user experience design and information architecture 2) Be proficient in user interface development for Web (i.e. HTML, JavaScript, CSS, and ideally also Java/JSP) 3) Strong design user interfaces and information architectures for B2C, B2B, and B2E web applications or portals. 4) Must be currently in a consulting role performing these duties from a top tier consulting firm, or one of the top design houses. 5) Top presentation and communications skills are a must. 6) Consultant must be experienced in interacting with technology/business executives executives to derive business requirements and validate design.
****************************
Please reference Job Code DFB019593V in your reply.
Please address how your experience meets the MUST HAVE requirements in your cover letter, and include your current compensation. Responses received that do not address these requirements WILL NOT be considered.
About...
Searchco provides executive search, recruiting, and consulting services for the world's leading companies. Visit us on the web at www.searchco.net
Members of Searchco do not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.
- Recruiter Name Ferris, David, US - Bloomfield Hills, MI
- A member of the Searchco Network
- Agency Office US - Searchco of Bloomfield Hills, MI
- Recruiter Phone 877.898.9880
Experience: 5 years user experience design and information architecture consulting. To Apply to this job go to http://www.GadBall.com or click here
Peoplesoft HR Functional Consultant in Chicago, IL
Practice Group - Searchco Technology (sm)
Position Title - Peoplesoft HR Functional Consultant
- Functional Specialty PeopleSoft - Human Resources
- Industry Technology (Business Consulting Services)
- Target Salary 100,000 to 109,000
- Bonus Potential % n/a
- Paid in Local Currency USD - United States Dollars
- Region Virtual - Any City, Any State**
- City Any City
- State or Province Virtual Travel
- Zip Code Any
- Country US - United States
- Language Spoken English
- Travel Required 100%
- Virtual Yes
- Relocation No
- Position Type Full-time
- Clearance No
- Accept H1-B Yes
- Experience Required 5 - 10 Years
- Desired Education Bachelors Degree
Company Description
Confidential Search
Job Description
Min. 5 years hands-on experience with the PeopleSoft HCM v8.8+; at least 3 full lifecycle (6+ months) implementations of PeopleSoft HR as a Team Lead or Consultant on projects with scope including PS HR v8.8 or v8.9 and one or more HR eApps (eRecruit, eProfile, eCompensation, ePerformance, eDevelopment). Projects should have been completed for clients with 10,000+ employees.
****************************
MUST HAVE Requirements
All Must Haves need to be within the last year for Peoplesoft Functional Consultant 1) PS HR v8.8 and 8.9 application functionality,PS online, batch, reporting, data structures, and workflow. 2) Experience with and one or more of the HR eCollaborative applications. 3) Able to define scope for HR Workforce Admin business processes and data. 4) Able to define requirements for core HR business processes. 5) Able to develop project estimates for HR Workforce Admin projects. 6) Experience in process re-design, application configuration, design. 7) Experience in data conversion, testing, training, and cutover activities. 8) Able to develop and maintain a detailed work plan.
****************************
Please reference Job Code DFB026597V in your reply.
Please address how your experience meets the MUST HAVE requirements in your cover letter, and include your current compensation. Responses received that do not address these requirements WILL NOT be considered.
About...
Searchco provides executive search, recruiting, and consulting services for the world's leading companies. Visit us on the web at www.searchco.net
Members of Searchco do not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.
- Recruiter Name Ferris, David, US - Bloomfield Hills, MI
- A member of the Searchco Network
- Agency Office US - Searchco of Bloomfield Hills, MI
- Recruiter Phone 877.898.9880
Experience: Requires a minimum of five years experience with PeopleSoft HCM v8.8+; and 3 full lifecycle implementations.
To Apply to this job go to http://www.GadBall.com or click here
Systems Support in Chicago, IL
Request for 2 Wintel knowledgable resourses to provide site support at Clients datacenter in Chicago IL.
Candidate should have 3-5 years HP server hardware experience in racking, troubleshooting, and upgrading.
Windows NT4, 2000, and 2003 support experience with some rollouts under their belt. Experience managing sites remotely.
Active directory and NT4 domain management background.
Must be able to work either the 7am - 3pm shift or the 11am - 7pm shift with lots of overtime required. 2 weekends a month of onsite support for patching, rollouts etc. Oncall support is required overnight for a week at a time and must be available to come in if necessary.
Under general supervision, monitors, and maintains hardware, and software on computing platforms. Configures, assembles and installs Wintel/Unix servers and/or peripheral equipment. Performs first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Upgrades, modifies and replaces server hardware, components. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. Keeps abreast of emerging operational support technologies and industry trends.
Experience: Additional Required Experience:
UNIX
Beginner 1 years
Windows NT System Administrator
Beginner
3 years
To Apply to this job go to http://www.GadBall.com or click here
Support Specialist 1 - Customer Service Center IT in Chicago, IL
We are currently seeking to fill a Support Specialist 1 - Customer Service Center IT position for our client in Chicago, IL. We invite you to review the position requirements below and apply today if your skills match our need.
Responsibilities:
- Work in an effective and timely manner within Customer Service Center (CSC) IT Support Team and with the user community at the CSC.
- Provide support and troubleshooting for application/technical issues relating to hardware and software applicable to the Service Center
- Ensure timely response, timely resolution of issues and communications to customers.
- Act as key contact to support ongoing CSC operations, including desktop support, call center application support, call center server operations & support, LAN support, and telephony support.
- Work within established change management procedure guidelines in terms of change management and fault management.
- Travel may be required
Qualifications:
- Knowledge of call center operations, including call management software (Witness or similar), workforce management software (Blue Pumpkin or similar) and IVR concepts.
- Knowledge of LAN/WAN technologies, firewalls and communication protocols (TCP/IP) with an emphasis on Cisco routers and switches is desired.
- Advanced knowledge of Windows O/S technologies and environments, including Windows Server 2xxx, Windows XP (.NET) and Active Directory is required.
- Experience with OS/server builds, ghosting OS images and data archival/backup tools (Veritas Backup Exec) is a strong plus.
- Strong customer service skills and service-oriented attitude is required.
- Must demonstrate strong verbal and written communication skills, with the ability to work in a diverse workforce environment.
- Must demonstrate the ability to communicate issues at the level required by a specific customer (user, manager, etc.), coupled with the ability to work with users in a thorough, friendly, and congenial manner is an absolute must.
- Demonstrable ability to lead by example, openly engage/promote communication within the support team and work with management to prioritize efforts and execute project plans.
- Must demonstrate initiative and ability to learn new technologies and implement as required.
- May be required to provide 24-hour on call and provide extended hours project support.
Preferred Qualifications:
- Working knowledge of Cisco ICM Computer-Telephony Integration servers is a plus
- Experience with Call Center operations/concepts is a plus.
- Leadership and mentoring skills are a plus.
Education/Years of Experience:
- Minimum 5 years of technical and business support experience.
- Bachelors degree in Information Systems, telecommunications or related field. CCNA, MCSE, MCP or other professional accreditations are a plus.
Apply now if your skills and experience are a good match for the position and remember this: At Harvey Nash, the door to opportunity is always wide open. To Apply to this job go to http://www.GadBall.com or click here
Availability Consultant in Chicago, IL
Business Availability/Resilience Consultant
CANDIDATES MUST LIVE IN CHICAGO, IL. WILLINGNESS TO TRAVEL UP TO 80% NATIONALLY REQUIRED. HOWEVER, MAJOR BUSINESS FOCUS IS CURRENTLY IN CHICAGO.
PLEASE PROVIDE CURRENT SALARY/BONUS AND EXPECTATIONS WHEN APPLYING.
Looking for Full time employee in a Consulting role willingness to travel to Client Sites during the business week.
We are seeking an Availability Consultant. The Availability Consultant is responsible for helping clients evaluate & implement strategies/solutions to enhance the availability of a clients business. Availability focus is on minimizing downtime, maximizing up-time & providing a higher level of service. Solutions are geared toward keeping systems running, rather than recovering them after an outage. Responsibility to provide clients with a high level, management oriented view of how & where changes can be made to enhance the clients application & infrastructure availability posture. Expected to provide engagement leadership for complex engagements as well as provide consulting thought leadership across the layers of a clients IT Operations (i.e., strategy & vision, organization, processes, applications and data, technology, and facilities). Consulting expertise is preferred.
Major Field of Study: Computer Science, IS, MIS or related field of study.
SKILLS: Complex Engagement Leadership; Analyze Business and IT Requirements; Client Business Resilience & High Availability Strategies & Technology; Client Business Resilience High Availability Solution Development; Knowledge/ Experience with Internal Recovery Strategies; Develop Transition Plans; Facilitate Group Workshops; IT Consulting Skills; Strong Written/Verbal communication skills; Client Relationships.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Experience: SKILLS: Complex Engagement Leadership; Analyze Business and IT Requirements; Client Business Resilience & High Availability Strategies & Technology; Client Business Resilience High Availability Solution Development; Knowledge/ Experience with Internal Recovery Strategies; Develop Transition Plans; Facilitate Group Workshops; IT Consulting Skills; Strong Written/Verbal communication skills; Client Relationships.
To Apply to this job go to http://www.GadBall.com or click here
eBusiness Product Manager in Chicago, IL
HSBC Retail Services provides private label credit programs for some of the world’s premier retailers, including Best Buy, Neiman Marcus, HP, Sony and Costco. The Retail Services eBusiness group guides Internet strategy and managers over 120 branded online application and customer care sites with over 3 million visits per month.
As an eBusiness Product Manager, you will be responsible for developing and executing strategies and initiatives in support of Retail Services eBusiness goals. Specifically, you will:
Develop strategies for and manage initiatives to maximize cost savings and revenue generation through our online customer care sites. Initiatives may include usability enhancements, new features, expanded marketing / cross-sell capabilities, etc.
Develop strategies for and manage initiatives to maximize online account and sales growth via our online application and pre-approval response sites. Initiatives may include new products, usability enhancements, etc.
Collaborate with account managers and merchant partners to develop and implement strategies that capitalize on opportunities within the online channel. Set and manage expectations for project timing and scope of platform enhancements.
Interface with Senior Management to build support for new Internet initiatives and major eBusiness product enhancements. Lead large cross-functional project teams to implement eBusiness initiatives and product enhancements.
Work with Business Development and Technology Teams to showcase and demonstrate eBusiness platform capabilities to prospective merchant partners.
Monitor and analyze Internet-related activities and trends, particularly as they relate to competitors, retailing and Financial Services, in order to identify opportunities to enhance our position in the marketplace.
Track key metrics for our eBusiness products, assessing results on a monthly basis to identify opportunities for improvement.
Help establish and communicate eBusiness best practices and policies across the Retail Services organization. . Experience:
HSBC Compensation
HSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people.
HSBC Benefits
We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program.
BCP Engagement Leader, Tech Architect Chicago in Chicago, IL
Please INCLUDE the JOB-ID-NUMBER in the email subject line of your response to ensure SUCCESSFUL ROUTING of your RESUME.
My client is expanding in the Business Continuity Practice areas, and we have an immediate need for High Availability Consultants in the Chicago area (75% travel US). We are looking for highly experienced professionals with a strong technical background in Leading Client Engagements with BCP DRP hands-on IT Architecture, High Availability, Recovery etc, and to help our clients define the direction and implementation of corporate-wide BCP solutions. Mainframe zOS zSeries MVS OS390 Systems Programming with High Availability developing BCP DRP Plans is highly desirable.
Required (3+ years of the following):
* Business Continuity BCP DRP leadership, direction, plan development, and implementation,
* IT Infrastructure - AND - IT Applications architecture and high availability,
* Mainframe environments Systems Programming - OR - UNIX platforms Systems Administration,
* Outside Consulting, Client Engagement Leadership, Define the Technical Direction,
* 75% travel Monday through Fridays, home weekends,
* Chicago area candidates only,
* Excellent English communications
Preferred: CBCP CDRP MBCP; hands-on Mainframe (MVS OS390 zOS zSeries Storage Systems) strongly preferred; hands-on Mainframe UNIX open systems midrange systems networks etc infrastructure; conduct technical workshops training sessions; formal executive level presentations, Big-4 Big-5 Big-6 consulting background helpful
Apply Now Through Me I have 2+ open positions and I will get you to the correct hiring manager immediately faster than if you apply directly to the company if you qualify I will contact you within 1 business day.
All positions require: US Citizenship or USPR (green card); excellent verbal and written English communications skills; hands-on experience with the required technologies. Chicago area candidates; if you decide to relocate for one of these positions, you must pay your own relocation to the Chicago area; No relocation assistance. 75% travel Monday through Friday required.
We are actively seeking several Business Continuity BCP Technical Consultants responsible for helping clients evaluate/implement BCP strategies and solutions. You will provide clients with a high level, management-oriented view of how and where changes can be made to improve the client's BCP process; expected to provide engagement leadership across the layers of Business Continuity (strategy & vision, organization, processes, applications & data, technology & facilities) with a strong focus on mainframe technology. Engagement responsibility will cover multiple Business Continuity Service Areas (risk management, business continuity, availability, recoverability & security).
Candidate will work with other BCP practitioners & clients in all sectors/industries to translate customer business requirements into solutions. Major Field of Study: CS, IS MIS or related experience.
Complex Client Engagement Leadership, Analyze Business & IT Requirements, Advise client BCP Strategies, Advise Client BCP Technology, Client BCP Solution Development, Knowledge / Experience w/Internal Recovery Strategy, Develop Transition Plans, Facilitate Group Workshops, IT Consulting skills, Client Relationships, Good Communications-oral & written, Understanding of & Experience in Mainframe environment (MVS, OS390, zOS).
This position includes the following:
* Permanent position with large corporation; excellent benefits; bonus potential
* Annual salary of $70,000 to $113,000+ (Target = <$100,000)
* Chicago area candidates
* 40 to 50 hour work week
* 75% travel, Monday through Friday, home weekends
* Business Casual dress & Business Professional dress
* Requires 3 Professional References at time of submission
* Full background-check (references, SSN verification, education, vehicle, criminal, drug screen)
No Agencies or 3rd Parties
ACTUAL JOB SITE LOCATION 'City and State': Chicago, IL area
Experience: * Business Continuity BCP DRP leadership, direction, plan development, and implementation,
* IT Infrastructure - AND - IT Applications architecture and high availability,
* Mainframe environments Systems Programming - OR - UNIX platforms Systems Administration,
* Outside Consulting, Client Engagement Leadership, Define the Technical Direction,
* 75% travel Monday through Fridays, home weekends,
* Chicago area candidates only,
* Excellent English communications
To Apply to this job go to http://www.GadBall.com or click here
Senior Java Back Office Developer in Chicago, IL
Our Trading firm client is seeking a Senior Java Back Office Developer - This candidate has to know how the back office work, and, presumably, know more than
the people reporting to him. The technical requirements are
- ECN requirements
- Trade reporting
- Flow of data through the trade database
- Information storage and retention issues
- How eveyrthing relates to financial statements
- Integration with general ledger
- Very good Java experience (3+ years)
- Familiarity with databases, especially SQL Server
- Demonstrated ability to plan projects, manage requirements and people,
and to deliver.
3 people would be reporting to this candidate:
Experience: Our Trading firm client is seeking a Senior Java Back Office Developer - This candidate has to know how the back office work, and, presumably, know more than
the people reporting to him. The technical requirements are
- ECN requirements
- Trade reporting
- Flow of data through the trade database
- Information storage and retention issues
- How eveyrthing relates to financial statements
- Integration with general ledger
- Very good Java experience (3+ years)
- Familiarity with databases, especially SQL Server
- Demonstrated ability to plan projects, manage requirements and people,
and to deliver.
3 people would be reporting to this candidate:
To Apply to this job go to http://www.GadBall.com or click here
Support Specialist 1 - Customer Service Center IT in Chicago, IL
We are currently seeking to fill a Support Specialist 1 - Customer Service Center IT position for our client in Chicago, IL. We invite you to review the position requirements below and apply today if your skills match our need.
Responsibilities:
- Work in an effective and timely manner within Customer Service Center (CSC) IT Support Team and with the user community at the CSC.
- Provide support and troubleshooting for application/technical issues relating to hardware and software applicable to the Service Center
- Ensure timely response, timely resolution of issues and communications to customers.
- Act as key contact to support ongoing CSC operations, including desktop support, call center application support, call center server operations & support, LAN support, and telephony support.
- Work within established change management procedure guidelines in terms of change management and fault management.
- Travel may be required
Qualifications:
- Knowledge of call center operations, including call management software (Witness or similar), workforce management software (Blue Pumpkin or similar) and IVR concepts.
- Knowledge of LAN/WAN technologies, firewalls and communication protocols (TCP/IP) with an emphasis on Cisco routers and switches is desired.
- Advanced knowledge of Windows O/S technologies and environments, including Windows Server 2xxx, Windows XP (.NET) and Active Directory is required.
- Experience with OS/server builds, ghosting OS images and data archival/backup tools (Veritas Backup Exec) is a strong plus.
- Strong customer service skills and service-oriented attitude is required.
- Must demonstrate strong verbal and written communication skills, with the ability to work in a diverse workforce environment.
- Must demonstrate the ability to communicate issues at the level required by a specific customer (user, manager, etc.), coupled with the ability to work with users in a thorough, friendly, and congenial manner is an absolute must.
- Demonstrable ability to lead by example, openly engage/promote communication within the support team and work with management to prioritize efforts and execute project plans.
- Must demonstrate initiative and ability to learn new technologies and implement as required.
- May be required to provide 24-hour on call and provide extended hours project support.
Preferred Qualifications:
- Working knowledge of Cisco ICM Computer-Telephony Integration servers is a plus
- Experience with Call Center operations/concepts is a plus.
- Leadership and mentoring skills are a plus.
Education/Years of Experience:
- Minimum 5 years of technical and business support experience.
- Bachelors degree in Information Systems, telecommunications or related field. CCNA, MCSE, MCP or other professional accreditations are a plus.
Apply now if your skills and experience are a good match for the position and remember this: At Harvey Nash, the door to opportunity is always wide open. To Apply to this job go to http://www.GadBall.com or click here