ETL Adminstrator with Data Masking in Chicago, IL

The individual will participate in a project to define and implement a data masking environment. The responsibilities include , but are not limited to the following. Implement data masking software, establish roles and responsibilities, identify and create processes and procedures, identify and create data masking rules, define data masking standards, naming conventions and participating in a pilot process.

Knowledge and experience with Data Masking tools
Knowledge and experience with ETL tools
Knowledge and experience with data structures, referential integrity
Knowledge and experience with file transfer techniques

To Apply to this job go to http://www.GadBall.com or click here

Outbound Call Center Representative - Non-Profit in Chicago, IL

Outbound Call Center Representative

Our client a non-profit, medical research fund-raising organization is seeking an outbound call center representative to recruit volunteers for fund-raising campaigns.

PRIMARY RESPONSIBILITIES
Initiate 180+ daily calls to volunteer prospects.
Recruit 12 volunteers daily for upcoming programs.
Provide prospects with detailed information regarding programs.
Accurately document daily activities.
Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS
Exceptional verbal communication skills
Ability to communicate confidently with management and executive level leadership.
High school diploma or equivalent.
Computer literate with the ability to learn customer service software applications.
Ability to type a minimum of 30 wpm.
1-3 years of call center experience.
Sales experience a plus.


Experience: This is a 4-6 week temporary position, located in downtown Chicago. Work hours will be 9:30am-4:00pm.

To Apply to this job go to http://www.GadBall.com or click here

ABAP/CRM Sr. Developer in Chicago, IL

The SAP Developer is responsible for technical design, development, testing, implementation, support, and documentation of development objects within an SAP CRM 5.0 environment, this includes reports, WebIC BSP, interfaces, forms, data dictionary objects, enhancements, and ABAP objects to support call center and Marketing business processes.
Experience: Bachelor's degree in Computer Science, Engineering, or related discipline with an IT focus preferred.4+ years experience in SAP ABAP developmentExperience with CRM WebIC Business Server Pages, CRM enhancements and extensions, BADIs/user exits, CRM tables, and function modulesStrong knowledge of HTML requiredAbility to analyze, troubleshoots, diagnose, and develop appropriate solutions to system problemsAbility to translate complex business requirements into proven technical solutions aligned with management directives as well as assist with gathering and analysis of user requirementsStrong verbal communication skills and strong documentation skillsExperience with CRM Middleware, BDOCS, External List Management (ELM) and ABAP objectsA solid understanding of CRM upgrades and SAP's CRM roadmapExperience integrating SAP with middleware solutions in an SOA environmentDevelopment experience in object oriented languages such as Microsoft .NET or JavaExperience using newer Netweaver technologies such as WebDynpros and Adobe FormsExperience with SAP Industry solutions such as IS Retail or Apparel and FootwearIf you are interested in the position described above, and/or any other openings, we would be happy to speak with you about this role or other active opportunities, and discuss your parameters for an ideal position, or simply to establish a relationship for the future. Our agency has clients in multiple locations throughout the United States and Canada. Please, forward us a copy of your MS WORD resume to the address listed below. Obviously, we would not do anything with your resume, until we have had a chance to speak in depth about each opportunity, and make sure it is a suitable fit for your background and your interests.iHeadHunt E-Mail:

To Apply to this job go to http://www.GadBall.com or click here

BUS ANALYSIS SR SPECIALIST in Chicago, IL

Job Summary

Individual contributor, representing a high level of technical knowledge, who works with business area, technology representatives and others in support of a program or project. Formulates and defines systems scope and objectives based on user needs and an understanding of the business system requirements. Leads project teams or work groups and may be the primary project contact for functional area. Responsible for assignments or projects that are high in priority, visibility and/or complexity.
Essential Duties & Responsibilities

1. Senior technical analyst and process team lead for projects in functional area.
2. Works as liaison with stakeholders and plans and conducts working sessions to elicit and review business requirements as approved by senior management.
3. Develops strategy and implements approach for creation of deliverables and all supporting documentation for the concept and definition phases of the project.
4. Performs necessary research to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions, and recommends most viable business/technology solutions to management for approval.
5. Ensures appropriate resources are assigned to project teams, manages resources and teams, and reviews and provides input on performance of team members as appropriate.
6. As appropriate, oversees design reviews to ensure project/system designs meet business needs.
7. Acts as technical resource on best practices, which may include technology or other business/functional areas.
8. Stays up to date on trends and developments within functional area of expertise and the insurance industry.
9. May participate in or lead the evaluation of software packages as they relate to the project/functional area.

May perform additional duties as assigned.
Reporting Relationship

Director or above.
Skills, Knowledge & Abilities

1. A solid understanding of the insurance industry, its products, practices and operations.
2. Proven knowledge of client area's business and systems.
3. Proven knowledge of the system development life cycle, and technology alternatives; understanding of interface design and user centered work methods.
4. Advanced analytical and problem solving skills with ability to manage and prioritizemultiple projects.
5. Excellent client and interpersonal skills and ability to work effectively with internal andexternal business partners.
6. Ability to lead teams on short-term basis and to coach and mentor staff at all levels.
7. Excellent oral and written communication skills and ability to convey businessrequirements and technical needs in clear, concise, and effective manner.
8. Advanced computer skills including Microsoft Office Suite and other business related software systems, which may include solid knowledge of the system/application development life cycle and technological alternatives.

Education & Experience

1. Bachelor's degree in Business, or related discipline, or equivalent work experience.
2. Minimum of seven years experience in business analysis or other related field, i.e.,accounting, finance, insurance operations with prior experience identifying anddocumenting business requirements.
3. Project leadership experience desirable.
4. Applicable certifications preferred.
Experience: 1. Senior technical analyst and process team lead for projects in functional area.
2. Works as liaison with stakeholders and plans and conducts working sessions to elicit and review business requirements as approved by senior management.
3. Develops strategy and implements approach for creation of deliverables and all supporting documentation for the concept and definition phases of the project.
4. Performs necessary research to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions, and recommends most viable business/technology solutions to management for approval.
5. Ensures appropriate resources are assigned to project teams, manages resources and teams, and reviews and provides input on performance of team members as appropriate.
6. As appropriate, oversees design reviews to ensure project/system designs meet business needs.
7. Acts as technical resource on best practices, which may include technology or other business/functional areas.

To Apply to this job go to http://www.GadBall.com or click here

Senior Business Analust in Chicago, IL

Senior Business Analyst ___ MUST BE US CITIZEN OR GREEN CARD.
5 +years RUP and UML
1 LARGE UI Project MINIMUM
At least 2 Large Trading or Derivatives Projects Minimum.


NO H1B CANDIDATES.
Experience: Senior BA with 5 years Experience in RUP and UML.
Must have at least one large UI project experience.
Must have at least 2 Trading or Derivatives Development Projects.


MUST BE US CITIZEN OR GREEN CARD

NO H1B CANDIDATES

To Apply to this job go to http://www.GadBall.com or click here

Bilingual Customer Service - 2nd Shift in Chicago, IL

Our client a downtown Chicago call center located right off the Brown Line is seeking second shift bilingual (English/Spanish) call center representatives.

SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES
Answer phones and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
Provide on-the-job training for new employees.
Generate customer thank you letters.

KNOWLEDGE AND SKILL REQUIREMENTS
Able to read write and speak in English and Spanish.
Exceptional verbal communication skills
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 40 wpm.
1-3 years of call center experience.

Experience: Must be able to work Saturday and Sunday hours.

To Apply to this job go to http://www.GadBall.com or click here

Network Admin in Chicago, IL

JOB DESCRIPTION

Maintain MS Exchange, Sonic Wall firewall and overall network security

Plan, install and configure network servers

Connectivity duties include maintaining and establishing remote connection to internal VPN, establishing and maintaining VPN tunnels to remote locations, and configuring and maintaining T1 connections to remote locations

General network duties include maintaining network backups, office-wide anti-virus and spam filtering, active directory server, and fileservers.

Perform second level help desk

Monitor network activities such as email and internet

Monitor Network logs and network log checklists

QUALIFICATIONS
Knowledge of CUBS or other collection system
SAS 70 or equivalent knowledge is recommended
Unix knowledge is a plus
Candidate must be have strong organizational skills
Ability to work some evenings and weekends
Knowledge of FDCPA and HIPAA a plus

EDUCATION/EXPERIENCE
Minimum education: College degree preferred
MCSE certification
3 years experience working as network administrator


To Apply to this job go to http://www.GadBall.com or click here

Training Deployment Logistics Analyst in Chicago, IL

Training deployment logistics support resource will support various activities:1. Support the training schedule and logistic activities associated with a releasesend-user training delivery and Train-the-Trainer. This includes working with representatives
from each location to build the schedule, understanding and working around constraints
such as training environment/data usage, trainer availability, course order and
duration, etc. under the direct supervision of the Training Logistic Lead. 2. Coordinate
material production and availability as needed for alternate delivery methods (i.e.,
CDs, portal postings, etc) under the direction of the supervision of the Training
Logistic Lead 3. Support on-site training room readiness 4. Support the success of the release-based training team by pinch hitting in
training areas where needed Skill Sets Required Skills: - Training delivery/logistics background - 2 years Proficient working with Microsoft applications including Excel, Word and/or
PowerPoint - 2 years STRONG project management/coordinator orientation - 2 years Data entry experience with strong detail orientation (i.e., data entry
integrity) - Strong written and verbal communication skills - Ability to work effectively in a dynamic, fast-paced project environment Desired Skills: - Microsoft Access experience - ERP project experience - specifically SAP

To Apply to this job go to http://www.GadBall.com or click here

Oracle/SQL Server DBA in Chicago, IL

Oracle/SQL Server DBA. This isn't for a specific project. It is production supportwork for existing databases and applications. So we need someone who has experience
doing base support, as opposed to project work. Day to day phone calls and email
requests, enhancements and table changes, production to test refreshes, things that
are broken and need to be fixed, enhancing existing UNIX monitoring scripts, etc.
SQL Server DBA skills - installing SQL server, backup and recovery, performance
and tuning. Oracle DBA skills - Oracle 9 required, 10g nice to have. Support for oracle on Unix/Intel (AIX, HP, Windows). Unix korn shell scripting for monitoring oracle. Oracle backup and recovery using RMAN. Oracle performance and tuning. Oracle installs and upgrades - patching. Oracle proactive monitoring. Oracle database design. Oracle utilities like export / import for complicated database refreshes. Perl skills - familiarity with perl - we are using it to monitor SQL server.Must be a self starter who takes initiative. Be able to do 24x7 support. Must be
able to troubleshoot system problems and work quickly to resolve system outages
the problem. Excellent communication skills. Ability to work within a large and
diverse team in many different cities. Must be able to communicate effectively with
different teams and provide courteous customer service. Must be able to achieve
results with little supervision. Must be willing to persevere until problems are
resolved and seek help from team members when appropriate - 'can do' attitude. Must
comply with company policies on change approvals. Optional but nice to have: DB2/UDB DBA Teradata DBA Veritas NetBackup experience HP Openview experience HP Perf View and/or Glance Linux experience Skill Sets Required Skills:- 3+ years experience as SQL Server and Oracle DBA.- 2+ years of Microsoft analysis services and Microsoft reporting services.- 2+ years Oracle DBA, SQL Server DBA, Unix shell scripting (AIX and HP), Intel
Experience, Oracle Backup and Recovery using RMAN, Oracle Performance and Tuning

To Apply to this job go to http://www.GadBall.com or click here

Contract to HIRE for System Admin/Desktop Level III in CHICAGO, IL

Our client is searching for a very high level Desktop Support Technician/System Administrator. Almost all of the support will be client side support. This will include Lenovo Laptops, Blackberry Devices & Dell Desktops. The candidate will need to have managerial experience & hands on experience in their past work environments. A candidate from a small environment would be ideal for this position due to extensive exposure to many technologies & multiple issues on their own. The candidates must be an expert in Active Directory, email troubleshooting, phone configuration, client optimization, VPN, building lap tops from scratch.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Hands on technical experience in the following is required;
&#149; AD
&#149; Email Troubleshooting
&#149; Phone Configuration
&#149; Client optimization ( configuring Laptops so that they operate at maximum proficiency)
&#149; Create and execute remote imaging
&#149; Software Updates
&#149; Blackberry
&#149; VPN
&#149; Great General IT understanding and methodologies
&#149; Road Map Laptop Life Cycle

To Apply to this job go to http://www.GadBall.com or click here

Manager - Finance in Chicago, IL

An expert in the business aspects of the Finance functional area with the skillto provide a vision and strategy for the area but with the ability to go deep into
details to allow for the quick analysis of capabilities or to solve problems. An
individual with strong and effective interpersonal skills who is able to work with
all levels of the business organization. Working with senior leadership, this person
would be able to help detail out business ideas or visions and translate them into
systems or process capabilities. This individual understands the direction the functional
area is moving towards and would be able to determine how to enable that business
direction. Responsible for driving the Strat plan for their functional area with
the ability to execute against near-term requirements (within 1 year) and a vision
towards the next 3 to 5 years. Must have very strong partnering and negotiation
skills to facilitate prioritization and effective progress against tasks across
the multiple business groups and varied support groups o EAM o Business Analytics o DMO o ESD o Data Warehouse This person will need to understand the business process and systems flow from
End-to-End so that they can recognize the impact a change in one area or step might
have on another area. o Will need to work with the business team responsible for
process and procedures to ensure they are updated properly. o Will need to ensure
that Controls are maintained and updated accordingly. Will schedule and facilitate
periodic update client meetings with senior leadership to communicate status and
to discuss needs for the next 3 to 9 months. o Develops relationships with client
personnel that foster client ties. o Communicates effectively with clients to identify
needs and evaluate alternative business solutions with project management. o Continually
seeks opportunities to increase customer satisfaction and deepen client relationships.
o Manages client expectations effectively. Attends functional conferences for their area to ensure they are up-to-date on
the latest trends. Quickly understands the business issues and data challenges
of client's organization and industry. o Exhibits confidence and an extensive knowledge
of emerging industry practices when solving business problems. o Pushes creative
thinking beyond the boundaries of existing industry practices and client mindsets.
Delivers informative, well-organized presentations. Understands how to communicate difficult/sensitive information tactfully. Strong understanding of the General Ledger processing in SAP and what cost centers
have been set up and how they are posted to. Possesses a certain level of technical
Understanding including: o Possesses understanding in the areas of application programming,
database and system design especially in the area of SAP and its underlying system
modules and technologies. o Understands Internet, Intranet, Extranet and client/server
architectures. o Understands how legacy and web-based systems interface with each
other. o Will need a level of the knowledge in the technical components of the applications
to support performance issues. o Will need to facilitate release/upgrade implementations
especially if down-time is expected. People Manager: Manage a team of Functional
Business Analysts for the Finance areas: Manages the Business Analysis and Project
Management deliverables of the team including the areas of: o Analysis and Solution
Definition o Technical Recommendation and Testing o Project Execution: Project Pursuit, Project Definition, Blueprinting and Deployment
Manage the AOP and Budget for the functional area Possesses key leadership qualities which will generate enthusiasm among team members
and challenges others to develop as leaders. Demonstrates key teamwork behavior
which facilitates effective team interactions and shows appreciation for each team
members contributions. Skill Sets Application Responsibilities: Responsible for Business interaction, issue remediation and analysis and enhancement/project
design across the following functional business areas: - Cost Accounting/GL - Control - CoPA Company Profitability - BPS Business Planning and Simulation (R3 rollout). Includes planning for: GandA,
AandM, Supply Chain, Sales Finance, Capital - Affiliate Sales - Project Systems Includes Capital Planning - TCM - Trade Claim Management (R6) for 2009 this will be Genesis adjustments and
deductions - TFM Trade Funds Management (R6) - Product Costing - Coupons - Fixed Assets - Indirect Procurement - A/P and A/R - Responsible for driving compliance to SLAs agreed to with the business - Responsible for ensuring Disaster Recovery plan is in place and is appropriately
prioritized - Accountable for Controls and SOX compliance for the above applications

To Apply to this job go to http://www.GadBall.com or click here

Contract to hire for a Computer Forensics Analyst in Chicago, IL

Our client is looking for 2-3 Computer Forensic Analysts. The candidates chosen will be overseeing the Forensics Lab, providing development, managing and communicating, and implementing a forensic program. This role will be responsible for creating systems and processes for the Best Practices, as well as analyzing and making recommendations for new technologies and industry trends. Additional duties will include creating forensic images of hard drives, including RAID systems, and generating reports/affidavits. Extensive knowledge with N-case, ethical hacking knowledge, trial testimony experience will be required. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Client is requesting 2+ years of experience in Computer Forensics & 4+ years experience writing SQL queries. The candidate should have excellent knowledge of EnCase, FTK, and Paraben. Project management skills will be required for this position, so any past management or PM expertise would be a plus.

To Apply to this job go to http://www.GadBall.com or click here

SQL DBA in Chicago, IL

Overview:We are currently looking for a SQL DBA for a long term contract project with our client located in Chicago, IL. Job Description:* Will design, develop, manage, maintain, and troubleshoot SQL Databases and Data Models. Key Responsibilities: *Managing the multiple databases ensuring that all servers are operational and all of the scheduled jobs are successfully completed.*Backup and recovery, sizing, security, replication, database optimization, schema creation and maintenance as well as SQL tuning and code optimization.*Executing performance tuning and upgrading the servers to the latest MS SQL server releases. Experience & Skills:*Preferred BS in computer Science or equivalent work experience including at least three years of solid database administration experience with MS SQL Server 7.0/2000/2005.*Experience in using the advanced features of MS SQL server including:*Replication*Proficiency with Database Transformation Services (SSIS) and other ETL tools.*Disaster Recovery Techniques*Setting up alerts, operators and jobs*Experience with high capacity database or transaction systems as well as DBA tools*Knowledge of Transact SQL coding, stored procedures and triggers*Excellent written and verbal communications skills

To Apply to this job go to http://www.GadBall.com or click here

Non-Production Environment Stability Manager in Chicago, IL

. College degree, or specialized training or equivalent work experience
. Minimum 5 years of relevant work experience
. Experience with Production Assurance processes and procedures is highly desirable; JPMC experience would be ideal; ITIL a huge plus
. Prior Financial Production Assurance is huge plus
. Awareness of the business and IT strategy
. Basic understanding of the company's business practices and familiarity with the company's products and services
. Strong analytical skills and writing skills, to include solid experience in documenting requirements and technical specifications
. Strong experience with use of MS Excel and MS PowerPoint for producing analytic reports and presentations
. Self starter
. Confident working in cross funtional groups

. Significant Treasury experience
. Strong time management skills and must be well organized
. Energetic, self-starter requiring little direct supervision
. Ability to lead through influence, especially when working with cross-impacted areas
. Good project management skills
. Excellent telephone and conference call etiquette
. Good understanding of infrastructure and infrastructure environments
. Production Support experience with ITIL background being a significant plus
. Prior experience with the JPMC Production Assurance processes would give the candidate a significant advantage



To Apply to this job go to http://www.GadBall.com or click here

Senior Business Analust in Chicago, IL

Senior Business Analyst ___ MUST BE US CITIZEN OR GREEN CARD.
5 +years RUP and UML
1 LARGE UI Project MINIMUM
At least 2 Large Trading or Derivatives Projects Minimum.


NO H1B CANDIDATES.
Experience: Senior BA with 5 years Experience in RUP and UML.
Must have at least one large UI project experience.
Must have at least 2 Trading or Derivatives Development Projects.


MUST BE US CITIZEN OR GREEN CARD

NO H1B CANDIDATES

To Apply to this job go to http://www.GadBall.com or click here

ABAP/CRM Sr. Developer in Chicago, IL

The SAP Developer is responsible for technical design, development, testing, implementation, support, and documentation of development objects within an SAP CRM 5.0 environment, this includes reports, WebIC BSP, interfaces, forms, data dictionary objects, enhancements, and ABAP objects to support call center and Marketing business processes.
Experience: Bachelor's degree in Computer Science, Engineering, or related discipline with an IT focus preferred.4+ years experience in SAP ABAP developmentExperience with CRM WebIC Business Server Pages, CRM enhancements and extensions, BADIs/user exits, CRM tables, and function modulesStrong knowledge of HTML requiredAbility to analyze, troubleshoots, diagnose, and develop appropriate solutions to system problemsAbility to translate complex business requirements into proven technical solutions aligned with management directives as well as assist with gathering and analysis of user requirementsStrong verbal communication skills and strong documentation skillsExperience with CRM Middleware, BDOCS, External List Management (ELM) and ABAP objectsA solid understanding of CRM upgrades and SAP's CRM roadmapExperience integrating SAP with middleware solutions in an SOA environmentDevelopment experience in object oriented languages such as Microsoft .NET or JavaExperience using newer Netweaver technologies such as WebDynpros and Adobe FormsExperience with SAP Industry solutions such as IS Retail or Apparel and FootwearIf you are interested in the position described above, and/or any other openings, we would be happy to speak with you about this role or other active opportunities, and discuss your parameters for an ideal position, or simply to establish a relationship for the future. Our agency has clients in multiple locations throughout the United States and Canada. Please, forward us a copy of your MS WORD resume to the address listed below. Obviously, we would not do anything with your resume, until we have had a chance to speak in depth about each opportunity, and make sure it is a suitable fit for your background and your interests.iHeadHunt E-Mail:

To Apply to this job go to http://www.GadBall.com or click here

Project Manager - NEEDED NOW!! in Chicago, IL

WHY WAIT?
Are you looking for an exciting new opportunity?
This may be your lucky day!
It is time for a change, and CDI can help!

We have an immediate need for a Project Manager with insurance experience.

JOB DESCRIPTION:
Direct Hire, full time job in the Chicago, IL area.
Our client is in need of 2 Project Managers.
Biggest requirement for these jobs will be insurance experience and long term care (LTC) experience.

Required Skills:
-PMBOK (Project Management Body of Knowledge) experience/knowledge
-SharePoint (they are a Microsoft shop)
-PMP Certified

Preferred Skills:
-MBA
-Insurance background
-Health experiences, particularly long term care (LTC)
-Six Sigma or ISO9000 certifications

-Past projects where you have:
-Put up new insurance products.
-Managed rate increases for long term care products or medical supplements.
-Managed backend insurance operations.
-Projects involving underwriting, policy issuance, policy administration, etc.
-Multi-stakeholder projects (ex. divesting a block of annuities).

TAKE ACTION!
Why wait another day?
It is time to act!
Apply NOW and join the CDI Team TODAY!!!

To Apply to this job go to http://www.GadBall.com or click here

Outbound Call Center Representative - Non-Profit in Chicago, IL

Outbound Call Center Representative

Our client a non-profit, medical research fund-raising organization is seeking an outbound call center representative to recruit volunteers for fund-raising campaigns.

PRIMARY RESPONSIBILITIES
Initiate 180+ daily calls to volunteer prospects.
Recruit 12 volunteers daily for upcoming programs.
Provide prospects with detailed information regarding programs.
Accurately document daily activities.
Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS
Exceptional verbal communication skills
Ability to communicate confidently with management and executive level leadership.
High school diploma or equivalent.
Computer literate with the ability to learn customer service software applications.
Ability to type a minimum of 30 wpm.
1-3 years of call center experience.
Sales experience a plus.


Experience: This is a 4-6 week temporary position, located in downtown Chicago. Work hours will be 9:30am-4:00pm.

To Apply to this job go to http://www.GadBall.com or click here

Bilingual Customer Service - 2nd Shift in Chicago, IL

Our client a downtown Chicago call center located right off the Brown Line is seeking second shift bilingual (English/Spanish) call center representatives.

SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES
Answer phones and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
Provide on-the-job training for new employees.
Generate customer thank you letters.

KNOWLEDGE AND SKILL REQUIREMENTS
Able to read write and speak in English and Spanish.
Exceptional verbal communication skills
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 40 wpm.
1-3 years of call center experience.

Experience: Must be able to work Saturday and Sunday hours.

To Apply to this job go to http://www.GadBall.com or click here

Oracle/SQL Server DBA in Chicago, IL

Oracle/SQL Server DBA. This isn't for a specific project. It is production supportwork for existing databases and applications. So we need someone who has experience
doing base support, as opposed to project work. Day to day phone calls and email
requests, enhancements and table changes, production to test refreshes, things that
are broken and need to be fixed, enhancing existing UNIX monitoring scripts, etc.
SQL Server DBA skills - installing SQL server, backup and recovery, performance
and tuning. Oracle DBA skills - Oracle 9 required, 10g nice to have. Support for oracle on Unix/Intel (AIX, HP, Windows). Unix korn shell scripting for monitoring oracle. Oracle backup and recovery using RMAN. Oracle performance and tuning. Oracle installs and upgrades - patching. Oracle proactive monitoring. Oracle database design. Oracle utilities like export / import for complicated database refreshes. Perl skills - familiarity with perl - we are using it to monitor SQL server.Must be a self starter who takes initiative. Be able to do 24x7 support. Must be
able to troubleshoot system problems and work quickly to resolve system outages
the problem. Excellent communication skills. Ability to work within a large and
diverse team in many different cities. Must be able to communicate effectively with
different teams and provide courteous customer service. Must be able to achieve
results with little supervision. Must be willing to persevere until problems are
resolved and seek help from team members when appropriate - 'can do' attitude. Must
comply with company policies on change approvals. Optional but nice to have: DB2/UDB DBA Teradata DBA Veritas NetBackup experience HP Openview experience HP Perf View and/or Glance Linux experience Skill Sets Required Skills:- 3+ years experience as SQL Server and Oracle DBA.- 2+ years of Microsoft analysis services and Microsoft reporting services.- 2+ years Oracle DBA, SQL Server DBA, Unix shell scripting (AIX and HP), Intel
Experience, Oracle Backup and Recovery using RMAN, Oracle Performance and Tuning

To Apply to this job go to http://www.GadBall.com or click here

Manager - Finance in Chicago, IL

An expert in the business aspects of the Finance functional area with the skillto provide a vision and strategy for the area but with the ability to go deep into
details to allow for the quick analysis of capabilities or to solve problems. An
individual with strong and effective interpersonal skills who is able to work with
all levels of the business organization. Working with senior leadership, this person
would be able to help detail out business ideas or visions and translate them into
systems or process capabilities. This individual understands the direction the functional
area is moving towards and would be able to determine how to enable that business
direction. Responsible for driving the Strat plan for their functional area with
the ability to execute against near-term requirements (within 1 year) and a vision
towards the next 3 to 5 years. Must have very strong partnering and negotiation
skills to facilitate prioritization and effective progress against tasks across
the multiple business groups and varied support groups o EAM o Business Analytics o DMO o ESD o Data Warehouse This person will need to understand the business process and systems flow from
End-to-End so that they can recognize the impact a change in one area or step might
have on another area. o Will need to work with the business team responsible for
process and procedures to ensure they are updated properly. o Will need to ensure
that Controls are maintained and updated accordingly. Will schedule and facilitate
periodic update client meetings with senior leadership to communicate status and
to discuss needs for the next 3 to 9 months. o Develops relationships with client
personnel that foster client ties. o Communicates effectively with clients to identify
needs and evaluate alternative business solutions with project management. o Continually
seeks opportunities to increase customer satisfaction and deepen client relationships.
o Manages client expectations effectively. Attends functional conferences for their area to ensure they are up-to-date on
the latest trends. Quickly understands the business issues and data challenges
of client's organization and industry. o Exhibits confidence and an extensive knowledge
of emerging industry practices when solving business problems. o Pushes creative
thinking beyond the boundaries of existing industry practices and client mindsets.
Delivers informative, well-organized presentations. Understands how to communicate difficult/sensitive information tactfully. Strong understanding of the General Ledger processing in SAP and what cost centers
have been set up and how they are posted to. Possesses a certain level of technical
Understanding including: o Possesses understanding in the areas of application programming,
database and system design especially in the area of SAP and its underlying system
modules and technologies. o Understands Internet, Intranet, Extranet and client/server
architectures. o Understands how legacy and web-based systems interface with each
other. o Will need a level of the knowledge in the technical components of the applications
to support performance issues. o Will need to facilitate release/upgrade implementations
especially if down-time is expected. People Manager: Manage a team of Functional
Business Analysts for the Finance areas: Manages the Business Analysis and Project
Management deliverables of the team including the areas of: o Analysis and Solution
Definition o Technical Recommendation and Testing o Project Execution: Project Pursuit, Project Definition, Blueprinting and Deployment
Manage the AOP and Budget for the functional area Possesses key leadership qualities which will generate enthusiasm among team members
and challenges others to develop as leaders. Demonstrates key teamwork behavior
which facilitates effective team interactions and shows appreciation for each team
members contributions. Skill Sets Application Responsibilities: Responsible for Business interaction, issue remediation and analysis and enhancement/project
design across the following functional business areas: - Cost Accounting/GL - Control - CoPA Company Profitability - BPS Business Planning and Simulation (R3 rollout). Includes planning for: GandA,
AandM, Supply Chain, Sales Finance, Capital - Affiliate Sales - Project Systems Includes Capital Planning - TCM - Trade Claim Management (R6) for 2009 this will be Genesis adjustments and
deductions - TFM Trade Funds Management (R6) - Product Costing - Coupons - Fixed Assets - Indirect Procurement - A/P and A/R - Responsible for driving compliance to SLAs agreed to with the business - Responsible for ensuring Disaster Recovery plan is in place and is appropriately
prioritized - Accountable for Controls and SOX compliance for the above applications

To Apply to this job go to http://www.GadBall.com or click here

ETL Adminstrator in Chicago, IL

The individual will participate in a project to define and implement a data masking environment. The responsibilities include , but are not limited to the following. Implement data masking software, establish roles and responsibilities, identify and create processes and procedures, identify and create data masking rules, define data masking standards, naming conventions and participating in a pilot process.

Knowledge and experience with Data Masking tools
Knowledge and experience with ETL tools
Knowledge and experience with data structures, referential integrity
Knowledge and experience with file transfer techniques

To Apply to this job go to http://www.GadBall.com or click here

Non-Production Environment Stability Manager in Chicago, IL

. College degree, or specialized training or equivalent work experience
. Minimum 5 years of relevant work experience
. Experience with Production Assurance processes and procedures is highly desirable; JPMC experience would be ideal; ITIL a huge plus
. Prior Financial Production Assurance is huge plus
. Awareness of the business and IT strategy
. Basic understanding of the company's business practices and familiarity with the company's products and services
. Strong analytical skills and writing skills, to include solid experience in documenting requirements and technical specifications
. Strong experience with use of MS Excel and MS PowerPoint for producing analytic reports and presentations
. Self starter
. Confident working in cross funtional groups

. Significant Treasury experience
. Strong time management skills and must be well organized
. Energetic, self-starter requiring little direct supervision
. Ability to lead through influence, especially when working with cross-impacted areas
. Good project management skills
. Excellent telephone and conference call etiquette
. Good understanding of infrastructure and infrastructure environments
. Production Support experience with ITIL background being a significant plus
. Prior experience with the JPMC Production Assurance processes would give the candidate a significant advantage



To Apply to this job go to http://www.GadBall.com or click here

Contract to hire for a Computer Forensics Analyst in Chicago, IL

Our client is looking for 2-3 Computer Forensic Analysts. The candidates chosen will be overseeing the Forensics Lab, providing development, managing and communicating, and implementing a forensic program. This role will be responsible for creating systems and processes for the Best Practices, as well as analyzing and making recommendations for new technologies and industry trends. Additional duties will include creating forensic images of hard drives, including RAID systems, and generating reports/affidavits. Extensive knowledge with N-case, ethical hacking knowledge, trial testimony experience will be required. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Client is requesting 2+ years of experience in Computer Forensics & 4+ years experience writing SQL queries. The candidate should have excellent knowledge of EnCase, FTK, and Paraben. Project management skills will be required for this position, so any past management or PM expertise would be a plus.

To Apply to this job go to http://www.GadBall.com or click here

Contract to HIRE for System Admin/Desktop Level III in CHICAGO, IL

Our client is searching for a very high level Desktop Support Technician/System Administrator. Almost all of the support will be client side support. This will include Lenovo Laptops, Blackberry Devices & Dell Desktops. The candidate will need to have managerial experience & hands on experience in their past work environments. A candidate from a small environment would be ideal for this position due to extensive exposure to many technologies & multiple issues on their own. The candidates must be an expert in Active Directory, email troubleshooting, phone configuration, client optimization, VPN, building lap tops from scratch.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Hands on technical experience in the following is required;
&#149; AD
&#149; Email Troubleshooting
&#149; Phone Configuration
&#149; Client optimization ( configuring Laptops so that they operate at maximum proficiency)
&#149; Create and execute remote imaging
&#149; Software Updates
&#149; Blackberry
&#149; VPN
&#149; Great General IT understanding and methodologies
&#149; Road Map Laptop Life Cycle

To Apply to this job go to http://www.GadBall.com or click here

Training Deployment Logistics Analyst in Chicago, IL

Training deployment logistics support resource will support various activities:1. Support the training schedule and logistic activities associated with a releasesend-user training delivery and Train-the-Trainer. This includes working with representatives
from each location to build the schedule, understanding and working around constraints
such as training environment/data usage, trainer availability, course order and
duration, etc. under the direct supervision of the Training Logistic Lead. 2. Coordinate
material production and availability as needed for alternate delivery methods (i.e.,
CDs, portal postings, etc) under the direction of the supervision of the Training
Logistic Lead 3. Support on-site training room readiness 4. Support the success of the release-based training team by pinch hitting in
training areas where needed Skill Sets Required Skills: - Training delivery/logistics background - 2 years Proficient working with Microsoft applications including Excel, Word and/or
PowerPoint - 2 years STRONG project management/coordinator orientation - 2 years Data entry experience with strong detail orientation (i.e., data entry
integrity) - Strong written and verbal communication skills - Ability to work effectively in a dynamic, fast-paced project environment Desired Skills: - Microsoft Access experience - ERP project experience - specifically SAP

To Apply to this job go to http://www.GadBall.com or click here

SQL DBA in Chicago, IL

Overview:We are currently looking for a SQL DBA for a long term contract project with our client located in Chicago, IL. Job Description:* Will design, develop, manage, maintain, and troubleshoot SQL Databases and Data Models. Key Responsibilities: *Managing the multiple databases ensuring that all servers are operational and all of the scheduled jobs are successfully completed.*Backup and recovery, sizing, security, replication, database optimization, schema creation and maintenance as well as SQL tuning and code optimization.*Executing performance tuning and upgrading the servers to the latest MS SQL server releases. Experience & Skills:*Preferred BS in computer Science or equivalent work experience including at least three years of solid database administration experience with MS SQL Server 7.0/2000/2005.*Experience in using the advanced features of MS SQL server including:*Replication*Proficiency with Database Transformation Services (SSIS) and other ETL tools.*Disaster Recovery Techniques*Setting up alerts, operators and jobs*Experience with high capacity database or transaction systems as well as DBA tools*Knowledge of Transact SQL coding, stored procedures and triggers*Excellent written and verbal communications skills

To Apply to this job go to http://www.GadBall.com or click here

Manager - Finance in Chicago, IL

An expert in the business aspects of the Finance functional area with the skillto provide a vision and strategy for the area but with the ability to go deep into
details to allow for the quick analysis of capabilities or to solve problems. An
individual with strong and effective interpersonal skills who is able to work with
all levels of the business organization. Working with senior leadership, this person
would be able to help detail out business ideas or visions and translate them into
systems or process capabilities. This individual understands the direction the functional
area is moving towards and would be able to determine how to enable that business
direction. Responsible for driving the Strat plan for their functional area with
the ability to execute against near-term requirements (within 1 year) and a vision
towards the next 3 to 5 years. Must have very strong partnering and negotiation
skills to facilitate prioritization and effective progress against tasks across
the multiple business groups and varied support groups o EAM o Business Analytics o DMO o ESD o Data Warehouse This person will need to understand the business process and systems flow from
End-to-End so that they can recognize the impact a change in one area or step might
have on another area. o Will need to work with the business team responsible for
process and procedures to ensure they are updated properly. o Will need to ensure
that Controls are maintained and updated accordingly. Will schedule and facilitate
periodic update client meetings with senior leadership to communicate status and
to discuss needs for the next 3 to 9 months. o Develops relationships with client
personnel that foster client ties. o Communicates effectively with clients to identify
needs and evaluate alternative business solutions with project management. o Continually
seeks opportunities to increase customer satisfaction and deepen client relationships.
o Manages client expectations effectively. Attends functional conferences for their area to ensure they are up-to-date on
the latest trends. Quickly understands the business issues and data challenges
of client's organization and industry. o Exhibits confidence and an extensive knowledge
of emerging industry practices when solving business problems. o Pushes creative
thinking beyond the boundaries of existing industry practices and client mindsets.
Delivers informative, well-organized presentations. Understands how to communicate difficult/sensitive information tactfully. Strong understanding of the General Ledger processing in SAP and what cost centers
have been set up and how they are posted to. Possesses a certain level of technical
Understanding including: o Possesses understanding in the areas of application programming,
database and system design especially in the area of SAP and its underlying system
modules and technologies. o Understands Internet, Intranet, Extranet and client/server
architectures. o Understands how legacy and web-based systems interface with each
other. o Will need a level of the knowledge in the technical components of the applications
to support performance issues. o Will need to facilitate release/upgrade implementations
especially if down-time is expected. People Manager: Manage a team of Functional
Business Analysts for the Finance areas: Manages the Business Analysis and Project
Management deliverables of the team including the areas of: o Analysis and Solution
Definition o Technical Recommendation and Testing o Project Execution: Project Pursuit, Project Definition, Blueprinting and Deployment
Manage the AOP and Budget for the functional area Possesses key leadership qualities which will generate enthusiasm among team members
and challenges others to develop as leaders. Demonstrates key teamwork behavior
which facilitates effective team interactions and shows appreciation for each team
members contributions. Skill Sets Application Responsibilities: Responsible for Business interaction, issue remediation and analysis and enhancement/project
design across the following functional business areas: - Cost Accounting/GL - Control - CoPA Company Profitability - BPS Business Planning and Simulation (R3 rollout). Includes planning for: GandA,
AandM, Supply Chain, Sales Finance, Capital - Affiliate Sales - Project Systems Includes Capital Planning - TCM - Trade Claim Management (R6) for 2009 this will be Genesis adjustments and
deductions - TFM Trade Funds Management (R6) - Product Costing - Coupons - Fixed Assets - Indirect Procurement - A/P and A/R - Responsible for driving compliance to SLAs agreed to with the business - Responsible for ensuring Disaster Recovery plan is in place and is appropriately
prioritized - Accountable for Controls and SOX compliance for the above applications

To Apply to this job go to http://www.GadBall.com or click here

Outbound Call Center Representative - Non-Profit in Chicago, IL

Outbound Call Center Representative

Our client a non-profit, medical research fund-raising organization is seeking an outbound call center representative to recruit volunteers for fund-raising campaigns.

PRIMARY RESPONSIBILITIES
Initiate 180+ daily calls to volunteer prospects.
Recruit 12 volunteers daily for upcoming programs.
Provide prospects with detailed information regarding programs.
Accurately document daily activities.
Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS
Exceptional verbal communication skills
Ability to communicate confidently with management and executive level leadership.
High school diploma or equivalent.
Computer literate with the ability to learn customer service software applications.
Ability to type a minimum of 30 wpm.
1-3 years of call center experience.
Sales experience a plus.


Experience: This is a 4-6 week temporary position, located in downtown Chicago. Work hours will be 9:30am-4:00pm.

To Apply to this job go to http://www.GadBall.com or click here

ABAP/CRM Sr. Developer in Chicago, IL

The SAP Developer is responsible for technical design, development, testing, implementation, support, and documentation of development objects within an SAP CRM 5.0 environment, this includes reports, WebIC BSP, interfaces, forms, data dictionary objects, enhancements, and ABAP objects to support call center and Marketing business processes.
Experience: Bachelor's degree in Computer Science, Engineering, or related discipline with an IT focus preferred.4+ years experience in SAP ABAP developmentExperience with CRM WebIC Business Server Pages, CRM enhancements and extensions, BADIs/user exits, CRM tables, and function modulesStrong knowledge of HTML requiredAbility to analyze, troubleshoots, diagnose, and develop appropriate solutions to system problemsAbility to translate complex business requirements into proven technical solutions aligned with management directives as well as assist with gathering and analysis of user requirementsStrong verbal communication skills and strong documentation skillsExperience with CRM Middleware, BDOCS, External List Management (ELM) and ABAP objectsA solid understanding of CRM upgrades and SAP's CRM roadmapExperience integrating SAP with middleware solutions in an SOA environmentDevelopment experience in object oriented languages such as Microsoft .NET or JavaExperience using newer Netweaver technologies such as WebDynpros and Adobe FormsExperience with SAP Industry solutions such as IS Retail or Apparel and FootwearIf you are interested in the position described above, and/or any other openings, we would be happy to speak with you about this role or other active opportunities, and discuss your parameters for an ideal position, or simply to establish a relationship for the future. Our agency has clients in multiple locations throughout the United States and Canada. Please, forward us a copy of your MS WORD resume to the address listed below. Obviously, we would not do anything with your resume, until we have had a chance to speak in depth about each opportunity, and make sure it is a suitable fit for your background and your interests.iHeadHunt E-Mail:

To Apply to this job go to http://www.GadBall.com or click here

Contract for Sharepoint Architect in CHICAGO, IL

Global architect needed for global implementation of Sharepoint at a large advertising firm. Qualified candidate must have worked on a global implementation of Sharepoint on "distributed content by role" project to be eligible for this contract. There are 3 clusters of servers and databases in a MOSS 2007 environment. One of the clusters is a master and the other two are subscribed. The company has 7 major languages, that distribute content and need to get content. The contractor will design the environment in Sharepoint that will look at each users rule and give appropriate access to the employee. This task will need to be completed even though employees are logging in through different servers.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Architecture of a SharePoint environment on a global scale will be needed in order for the candidate to be considered for this opportunity. Also, extensive hands on experience with MS Office SharePoint Server 2007 (MOSS).

To Apply to this job go to http://www.GadBall.com or click here

Oracle/SQL Server DBA in Chicago, IL

Oracle/SQL Server DBA. This isn't for a specific project. It is production supportwork for existing databases and applications. So we need someone who has experience
doing base support, as opposed to project work. Day to day phone calls and email
requests, enhancements and table changes, production to test refreshes, things that
are broken and need to be fixed, enhancing existing UNIX monitoring scripts, etc.
SQL Server DBA skills - installing SQL server, backup and recovery, performance
and tuning. Oracle DBA skills - Oracle 9 required, 10g nice to have. Support for oracle on Unix/Intel (AIX, HP, Windows). Unix korn shell scripting for monitoring oracle. Oracle backup and recovery using RMAN. Oracle performance and tuning. Oracle installs and upgrades - patching. Oracle proactive monitoring. Oracle database design. Oracle utilities like export / import for complicated database refreshes. Perl skills - familiarity with perl - we are using it to monitor SQL server.Must be a self starter who takes initiative. Be able to do 24x7 support. Must be
able to troubleshoot system problems and work quickly to resolve system outages
the problem. Excellent communication skills. Ability to work within a large and
diverse team in many different cities. Must be able to communicate effectively with
different teams and provide courteous customer service. Must be able to achieve
results with little supervision. Must be willing to persevere until problems are
resolved and seek help from team members when appropriate - 'can do' attitude. Must
comply with company policies on change approvals. Optional but nice to have: DB2/UDB DBA Teradata DBA Veritas NetBackup experience HP Openview experience HP Perf View and/or Glance Linux experience Skill Sets Required Skills:- 3+ years experience as SQL Server and Oracle DBA.- 2+ years of Microsoft analysis services and Microsoft reporting services.- 2+ years Oracle DBA, SQL Server DBA, Unix shell scripting (AIX and HP), Intel
Experience, Oracle Backup and Recovery using RMAN, Oracle Performance and Tuning

To Apply to this job go to http://www.GadBall.com or click here

Data Analyst in Chicago, IL

Our client is seeking a very specific IT professional who has hands-on experience in the content management arena. This individual will be developing business taxonomies and schema and will review results from the offshore production team to develop methods to improve productivity and quality. Will also be responsible for leading a team and managing the project.
Experience: Ideal Background includes: Experience creating and using business taxonomies. Experience with document, content, and taxonomy-management systems, such as Vignette, Documentum, Stibo, Pindar. Experience analyzing search logs and Web metrics. Data Warehouse Design and Architecture Skills. Strong critical thinking skills. Degree in library sciences or information management is strongly preferred.

Well-qualified candidates can send their resumes to:

To Apply to this job go to http://www.GadBall.com or click here

Bilingual Customer Service - 2nd Shift in Chicago, IL

Our client a downtown Chicago call center located right off the Brown Line is seeking second shift bilingual (English/Spanish) call center representatives.

SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES
Answer phones and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
Provide on-the-job training for new employees.
Generate customer thank you letters.

KNOWLEDGE AND SKILL REQUIREMENTS
Able to read write and speak in English and Spanish.
Exceptional verbal communication skills
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 40 wpm.
1-3 years of call center experience.

Experience: Must be able to work Saturday and Sunday hours.

To Apply to this job go to http://www.GadBall.com or click here

SQL DBA in Chicago, IL

Overview:We are currently looking for a SQL DBA for a long term contract project with our client located in Chicago, IL. Job Description:* Will design, develop, manage, maintain, and troubleshoot SQL Databases and Data Models. Key Responsibilities: *Managing the multiple databases ensuring that all servers are operational and all of the scheduled jobs are successfully completed.*Backup and recovery, sizing, security, replication, database optimization, schema creation and maintenance as well as SQL tuning and code optimization.*Executing performance tuning and upgrading the servers to the latest MS SQL server releases. Experience & Skills:*Preferred BS in computer Science or equivalent work experience including at least three years of solid database administration experience with MS SQL Server 7.0/2000/2005.*Experience in using the advanced features of MS SQL server including:*Replication*Proficiency with Database Transformation Services (SSIS) and other ETL tools.*Disaster Recovery Techniques*Setting up alerts, operators and jobs*Experience with high capacity database or transaction systems as well as DBA tools*Knowledge of Transact SQL coding, stored procedures and triggers*Excellent written and verbal communications skills

To Apply to this job go to http://www.GadBall.com or click here

Non-Production Environment Stability Manager in Chicago, IL

. College degree, or specialized training or equivalent work experience
. Minimum 5 years of relevant work experience
. Experience with Production Assurance processes and procedures is highly desirable; JPMC experience would be ideal; ITIL a huge plus
. Prior Financial Production Assurance is huge plus
. Awareness of the business and IT strategy
. Basic understanding of the company's business practices and familiarity with the company's products and services
. Strong analytical skills and writing skills, to include solid experience in documenting requirements and technical specifications
. Strong experience with use of MS Excel and MS PowerPoint for producing analytic reports and presentations
. Self starter
. Confident working in cross funtional groups

. Significant Treasury experience
. Strong time management skills and must be well organized
. Energetic, self-starter requiring little direct supervision
. Ability to lead through influence, especially when working with cross-impacted areas
. Good project management skills
. Excellent telephone and conference call etiquette
. Good understanding of infrastructure and infrastructure environments
. Production Support experience with ITIL background being a significant plus
. Prior experience with the JPMC Production Assurance processes would give the candidate a significant advantage



To Apply to this job go to http://www.GadBall.com or click here

Project Manager - NEEDED NOW!! in Chicago, IL

WHY WAIT?
Are you looking for an exciting new opportunity?
This may be your lucky day!
It is time for a change, and CDI can help!

We have an immediate need for a Project Manager with insurance experience.

JOB DESCRIPTION:
Direct Hire, full time job in the Chicago, IL area.
Our client is in need of 2 Project Managers.
Biggest requirement for these jobs will be insurance experience and long term care (LTC) experience.

Required Skills:
-PMBOK (Project Management Body of Knowledge) experience/knowledge
-SharePoint (they are a Microsoft shop)
-PMP Certified

Preferred Skills:
-MBA
-Insurance background
-Health experiences, particularly long term care (LTC)
-Six Sigma or ISO9000 certifications

-Past projects where you have:
-Put up new insurance products.
-Managed rate increases for long term care products or medical supplements.
-Managed backend insurance operations.
-Projects involving underwriting, policy issuance, policy administration, etc.
-Multi-stakeholder projects (ex. divesting a block of annuities).

TAKE ACTION!
Why wait another day?
It is time to act!
Apply NOW and join the CDI Team TODAY!!!

To Apply to this job go to http://www.GadBall.com or click here

Training Deployment Logistics Analyst in Chicago, IL

Training deployment logistics support resource will support various activities:1. Support the training schedule and logistic activities associated with a releasesend-user training delivery and Train-the-Trainer. This includes working with representatives
from each location to build the schedule, understanding and working around constraints
such as training environment/data usage, trainer availability, course order and
duration, etc. under the direct supervision of the Training Logistic Lead. 2. Coordinate
material production and availability as needed for alternate delivery methods (i.e.,
CDs, portal postings, etc) under the direction of the supervision of the Training
Logistic Lead 3. Support on-site training room readiness 4. Support the success of the release-based training team by pinch hitting in
training areas where needed Skill Sets Required Skills: - Training delivery/logistics background - 2 years Proficient working with Microsoft applications including Excel, Word and/or
PowerPoint - 2 years STRONG project management/coordinator orientation - 2 years Data entry experience with strong detail orientation (i.e., data entry
integrity) - Strong written and verbal communication skills - Ability to work effectively in a dynamic, fast-paced project environment Desired Skills: - Microsoft Access experience - ERP project experience - specifically SAP

To Apply to this job go to http://www.GadBall.com or click here

Contract to hire for a Computer Forensics Analyst in Chicago, IL

Our client is looking for 2-3 Computer Forensic Analysts. The candidates chosen will be overseeing the Forensics Lab, providing development, managing and communicating, and implementing a forensic program. This role will be responsible for creating systems and processes for the Best Practices, as well as analyzing and making recommendations for new technologies and industry trends. Additional duties will include creating forensic images of hard drives, including RAID systems, and generating reports/affidavits. Extensive knowledge with N-case, ethical hacking knowledge, trial testimony experience will be required. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Client is requesting 2+ years of experience in Computer Forensics & 4+ years experience writing SQL queries. The candidate should have excellent knowledge of EnCase, FTK, and Paraben. Project management skills will be required for this position, so any past management or PM expertise would be a plus.

To Apply to this job go to http://www.GadBall.com or click here

Senior Business Analust in Chicago, IL

Senior Business Analyst ___ MUST BE US CITIZEN OR GREEN CARD.
5 +years RUP and UML
1 LARGE UI Project MINIMUM
At least 2 Large Trading or Derivatives Projects Minimum.


NO H1B CANDIDATES.
Experience: Senior BA with 5 years Experience in RUP and UML.
Must have at least one large UI project experience.
Must have at least 2 Trading or Derivatives Development Projects.


MUST BE US CITIZEN OR GREEN CARD

NO H1B CANDIDATES

To Apply to this job go to http://www.GadBall.com or click here

Manager - Finance in Chicago, IL

An expert in the business aspects of the Finance functional area with the skillto provide a vision and strategy for the area but with the ability to go deep into
details to allow for the quick analysis of capabilities or to solve problems. An
individual with strong and effective interpersonal skills who is able to work with
all levels of the business organization. Working with senior leadership, this person
would be able to help detail out business ideas or visions and translate them into
systems or process capabilities. This individual understands the direction the functional
area is moving towards and would be able to determine how to enable that business
direction. Responsible for driving the Strat plan for their functional area with
the ability to execute against near-term requirements (within 1 year) and a vision
towards the next 3 to 5 years. Must have very strong partnering and negotiation
skills to facilitate prioritization and effective progress against tasks across
the multiple business groups and varied support groups o EAM o Business Analytics o DMO o ESD o Data Warehouse This person will need to understand the business process and systems flow from
End-to-End so that they can recognize the impact a change in one area or step might
have on another area. o Will need to work with the business team responsible for
process and procedures to ensure they are updated properly. o Will need to ensure
that Controls are maintained and updated accordingly. Will schedule and facilitate
periodic update client meetings with senior leadership to communicate status and
to discuss needs for the next 3 to 9 months. o Develops relationships with client
personnel that foster client ties. o Communicates effectively with clients to identify
needs and evaluate alternative business solutions with project management. o Continually
seeks opportunities to increase customer satisfaction and deepen client relationships.
o Manages client expectations effectively. Attends functional conferences for their area to ensure they are up-to-date on
the latest trends. Quickly understands the business issues and data challenges
of client's organization and industry. o Exhibits confidence and an extensive knowledge
of emerging industry practices when solving business problems. o Pushes creative
thinking beyond the boundaries of existing industry practices and client mindsets.
Delivers informative, well-organized presentations. Understands how to communicate difficult/sensitive information tactfully. Strong understanding of the General Ledger processing in SAP and what cost centers
have been set up and how they are posted to. Possesses a certain level of technical
Understanding including: o Possesses understanding in the areas of application programming,
database and system design especially in the area of SAP and its underlying system
modules and technologies. o Understands Internet, Intranet, Extranet and client/server
architectures. o Understands how legacy and web-based systems interface with each
other. o Will need a level of the knowledge in the technical components of the applications
to support performance issues. o Will need to facilitate release/upgrade implementations
especially if down-time is expected. People Manager: Manage a team of Functional
Business Analysts for the Finance areas: Manages the Business Analysis and Project
Management deliverables of the team including the areas of: o Analysis and Solution
Definition o Technical Recommendation and Testing o Project Execution: Project Pursuit, Project Definition, Blueprinting and Deployment
Manage the AOP and Budget for the functional area Possesses key leadership qualities which will generate enthusiasm among team members
and challenges others to develop as leaders. Demonstrates key teamwork behavior
which facilitates effective team interactions and shows appreciation for each team
members contributions. Skill Sets Application Responsibilities: Responsible for Business interaction, issue remediation and analysis and enhancement/project
design across the following functional business areas: - Cost Accounting/GL - Control - CoPA Company Profitability - BPS Business Planning and Simulation (R3 rollout). Includes planning for: GandA,
AandM, Supply Chain, Sales Finance, Capital - Affiliate Sales - Project Systems Includes Capital Planning - TCM - Trade Claim Management (R6) for 2009 this will be Genesis adjustments and
deductions - TFM Trade Funds Management (R6) - Product Costing - Coupons - Fixed Assets - Indirect Procurement - A/P and A/R - Responsible for driving compliance to SLAs agreed to with the business - Responsible for ensuring Disaster Recovery plan is in place and is appropriately
prioritized - Accountable for Controls and SOX compliance for the above applications

To Apply to this job go to http://www.GadBall.com or click here

Senior Business Analust in Chicago, IL

Senior Business Analyst ___ MUST BE US CITIZEN OR GREEN CARD.
5 +years RUP and UML
1 LARGE UI Project MINIMUM
At least 2 Large Trading or Derivatives Projects Minimum.


NO H1B CANDIDATES.
Experience: Senior BA with 5 years Experience in RUP and UML.
Must have at least one large UI project experience.
Must have at least 2 Trading or Derivatives Development Projects.


MUST BE US CITIZEN OR GREEN CARD

NO H1B CANDIDATES

To Apply to this job go to http://www.GadBall.com or click here

Outbound Call Center Representative - Non-Profit in Chicago, IL

Outbound Call Center Representative

Our client a non-profit, medical research fund-raising organization is seeking an outbound call center representative to recruit volunteers for fund-raising campaigns.

PRIMARY RESPONSIBILITIES
Initiate 180+ daily calls to volunteer prospects.
Recruit 12 volunteers daily for upcoming programs.
Provide prospects with detailed information regarding programs.
Accurately document daily activities.
Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS
Exceptional verbal communication skills
Ability to communicate confidently with management and executive level leadership.
High school diploma or equivalent.
Computer literate with the ability to learn customer service software applications.
Ability to type a minimum of 30 wpm.
1-3 years of call center experience.
Sales experience a plus.


Experience: This is a 4-6 week temporary position, located in downtown Chicago. Work hours will be 9:30am-4:00pm.

To Apply to this job go to http://www.GadBall.com or click here

Oracle/SQL Server DBA in Chicago, IL

Oracle/SQL Server DBA. This isn't for a specific project. It is production supportwork for existing databases and applications. So we need someone who has experience
doing base support, as opposed to project work. Day to day phone calls and email
requests, enhancements and table changes, production to test refreshes, things that
are broken and need to be fixed, enhancing existing UNIX monitoring scripts, etc.
SQL Server DBA skills - installing SQL server, backup and recovery, performance
and tuning. Oracle DBA skills - Oracle 9 required, 10g nice to have. Support for oracle on Unix/Intel (AIX, HP, Windows). Unix korn shell scripting for monitoring oracle. Oracle backup and recovery using RMAN. Oracle performance and tuning. Oracle installs and upgrades - patching. Oracle proactive monitoring. Oracle database design. Oracle utilities like export / import for complicated database refreshes. Perl skills - familiarity with perl - we are using it to monitor SQL server.Must be a self starter who takes initiative. Be able to do 24x7 support. Must be
able to troubleshoot system problems and work quickly to resolve system outages
the problem. Excellent communication skills. Ability to work within a large and
diverse team in many different cities. Must be able to communicate effectively with
different teams and provide courteous customer service. Must be able to achieve
results with little supervision. Must be willing to persevere until problems are
resolved and seek help from team members when appropriate - 'can do' attitude. Must
comply with company policies on change approvals. Optional but nice to have: DB2/UDB DBA Teradata DBA Veritas NetBackup experience HP Openview experience HP Perf View and/or Glance Linux experience Skill Sets Required Skills:- 3+ years experience as SQL Server and Oracle DBA.- 2+ years of Microsoft analysis services and Microsoft reporting services.- 2+ years Oracle DBA, SQL Server DBA, Unix shell scripting (AIX and HP), Intel
Experience, Oracle Backup and Recovery using RMAN, Oracle Performance and Tuning

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Contract to hire for a Computer Forensics Analyst in Chicago, IL

Our client is looking for 2-3 Computer Forensic Analysts. The candidates chosen will be overseeing the Forensics Lab, providing development, managing and communicating, and implementing a forensic program. This role will be responsible for creating systems and processes for the Best Practices, as well as analyzing and making recommendations for new technologies and industry trends. Additional duties will include creating forensic images of hard drives, including RAID systems, and generating reports/affidavits. Extensive knowledge with N-case, ethical hacking knowledge, trial testimony experience will be required. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Client is requesting 2+ years of experience in Computer Forensics & 4+ years experience writing SQL queries. The candidate should have excellent knowledge of EnCase, FTK, and Paraben. Project management skills will be required for this position, so any past management or PM expertise would be a plus.

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ABAP/CRM Sr. Developer in Chicago, IL

The SAP Developer is responsible for technical design, development, testing, implementation, support, and documentation of development objects within an SAP CRM 5.0 environment, this includes reports, WebIC BSP, interfaces, forms, data dictionary objects, enhancements, and ABAP objects to support call center and Marketing business processes.
Experience: Bachelor's degree in Computer Science, Engineering, or related discipline with an IT focus preferred.4+ years experience in SAP ABAP developmentExperience with CRM WebIC Business Server Pages, CRM enhancements and extensions, BADIs/user exits, CRM tables, and function modulesStrong knowledge of HTML requiredAbility to analyze, troubleshoots, diagnose, and develop appropriate solutions to system problemsAbility to translate complex business requirements into proven technical solutions aligned with management directives as well as assist with gathering and analysis of user requirementsStrong verbal communication skills and strong documentation skillsExperience with CRM Middleware, BDOCS, External List Management (ELM) and ABAP objectsA solid understanding of CRM upgrades and SAP's CRM roadmapExperience integrating SAP with middleware solutions in an SOA environmentDevelopment experience in object oriented languages such as Microsoft .NET or JavaExperience using newer Netweaver technologies such as WebDynpros and Adobe FormsExperience with SAP Industry solutions such as IS Retail or Apparel and FootwearIf you are interested in the position described above, and/or any other openings, we would be happy to speak with you about this role or other active opportunities, and discuss your parameters for an ideal position, or simply to establish a relationship for the future. Our agency has clients in multiple locations throughout the United States and Canada. Please, forward us a copy of your MS WORD resume to the address listed below. Obviously, we would not do anything with your resume, until we have had a chance to speak in depth about each opportunity, and make sure it is a suitable fit for your background and your interests.iHeadHunt E-Mail:

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Non-Production Environment Stability Manager in Chicago, IL

. College degree, or specialized training or equivalent work experience
. Minimum 5 years of relevant work experience
. Experience with Production Assurance processes and procedures is highly desirable; JPMC experience would be ideal; ITIL a huge plus
. Prior Financial Production Assurance is huge plus
. Awareness of the business and IT strategy
. Basic understanding of the company's business practices and familiarity with the company's products and services
. Strong analytical skills and writing skills, to include solid experience in documenting requirements and technical specifications
. Strong experience with use of MS Excel and MS PowerPoint for producing analytic reports and presentations
. Self starter
. Confident working in cross funtional groups

. Significant Treasury experience
. Strong time management skills and must be well organized
. Energetic, self-starter requiring little direct supervision
. Ability to lead through influence, especially when working with cross-impacted areas
. Good project management skills
. Excellent telephone and conference call etiquette
. Good understanding of infrastructure and infrastructure environments
. Production Support experience with ITIL background being a significant plus
. Prior experience with the JPMC Production Assurance processes would give the candidate a significant advantage



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Training Deployment Logistics Analyst in Chicago, IL

Training deployment logistics support resource will support various activities:1. Support the training schedule and logistic activities associated with a releasesend-user training delivery and Train-the-Trainer. This includes working with representatives
from each location to build the schedule, understanding and working around constraints
such as training environment/data usage, trainer availability, course order and
duration, etc. under the direct supervision of the Training Logistic Lead. 2. Coordinate
material production and availability as needed for alternate delivery methods (i.e.,
CDs, portal postings, etc) under the direction of the supervision of the Training
Logistic Lead 3. Support on-site training room readiness 4. Support the success of the release-based training team by pinch hitting in
training areas where needed Skill Sets Required Skills: - Training delivery/logistics background - 2 years Proficient working with Microsoft applications including Excel, Word and/or
PowerPoint - 2 years STRONG project management/coordinator orientation - 2 years Data entry experience with strong detail orientation (i.e., data entry
integrity) - Strong written and verbal communication skills - Ability to work effectively in a dynamic, fast-paced project environment Desired Skills: - Microsoft Access experience - ERP project experience - specifically SAP

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Project Manager - NEEDED NOW!! in Chicago, IL

WHY WAIT?
Are you looking for an exciting new opportunity?
This may be your lucky day!
It is time for a change, and CDI can help!

We have an immediate need for a Project Manager with insurance experience.

JOB DESCRIPTION:
Direct Hire, full time job in the Chicago, IL area.
Our client is in need of 2 Project Managers.
Biggest requirement for these jobs will be insurance experience and long term care (LTC) experience.

Required Skills:
-PMBOK (Project Management Body of Knowledge) experience/knowledge
-SharePoint (they are a Microsoft shop)
-PMP Certified

Preferred Skills:
-MBA
-Insurance background
-Health experiences, particularly long term care (LTC)
-Six Sigma or ISO9000 certifications

-Past projects where you have:
-Put up new insurance products.
-Managed rate increases for long term care products or medical supplements.
-Managed backend insurance operations.
-Projects involving underwriting, policy issuance, policy administration, etc.
-Multi-stakeholder projects (ex. divesting a block of annuities).

TAKE ACTION!
Why wait another day?
It is time to act!
Apply NOW and join the CDI Team TODAY!!!

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Bilingual Customer Service - 2nd Shift in Chicago, IL

Our client a downtown Chicago call center located right off the Brown Line is seeking second shift bilingual (English/Spanish) call center representatives.

SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES
Answer phones and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
Provide on-the-job training for new employees.
Generate customer thank you letters.

KNOWLEDGE AND SKILL REQUIREMENTS
Able to read write and speak in English and Spanish.
Exceptional verbal communication skills
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 40 wpm.
1-3 years of call center experience.

Experience: Must be able to work Saturday and Sunday hours.

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Outbound Call Center Representative - Non-Profit in Chicago, IL

Outbound Call Center Representative

Our client a non-profit, medical research fund-raising organization is seeking an outbound call center representative to recruit volunteers for fund-raising campaigns.

PRIMARY RESPONSIBILITIES
Initiate 180+ daily calls to volunteer prospects.
Recruit 12 volunteers daily for upcoming programs.
Provide prospects with detailed information regarding programs.
Accurately document daily activities.
Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS
Exceptional verbal communication skills
Ability to communicate confidently with management and executive level leadership.
High school diploma or equivalent.
Computer literate with the ability to learn customer service software applications.
Ability to type a minimum of 30 wpm.
1-3 years of call center experience.
Sales experience a plus.


Experience: This is a 4-6 week temporary position, located in downtown Chicago. Work hours will be 9:30am-4:00pm.

To Apply to this job go to http://www.GadBall.com or click here

Non-Production Environment Stability Manager in Chicago, IL

. College degree, or specialized training or equivalent work experience
. Minimum 5 years of relevant work experience
. Experience with Production Assurance processes and procedures is highly desirable; JPMC experience would be ideal; ITIL a huge plus
. Prior Financial Production Assurance is huge plus
. Awareness of the business and IT strategy
. Basic understanding of the company's business practices and familiarity with the company's products and services
. Strong analytical skills and writing skills, to include solid experience in documenting requirements and technical specifications
. Strong experience with use of MS Excel and MS PowerPoint for producing analytic reports and presentations
. Self starter
. Confident working in cross funtional groups

. Significant Treasury experience
. Strong time management skills and must be well organized
. Energetic, self-starter requiring little direct supervision
. Ability to lead through influence, especially when working with cross-impacted areas
. Good project management skills
. Excellent telephone and conference call etiquette
. Good understanding of infrastructure and infrastructure environments
. Production Support experience with ITIL background being a significant plus
. Prior experience with the JPMC Production Assurance processes would give the candidate a significant advantage



To Apply to this job go to http://www.GadBall.com or click here

Contract for a SharePoint/MOSS 2007 Developer in CHICAGO, IL

Our client downtown, an advertising firm, is trying to build a team of MOSS 2007 Developers. The team will be developing database objects and structures for data storage, retrieval and reporting according to project specifications. Implementing and testing database design and functionality, and tuning for performance. Providing support to database administrators and interfacing with business users to ensure the database is satisfying business requirements. Designing and developing back-end database interfaces to web and ex-commerce applications. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Extensive experience with MS Office Sharepoint Server 2007 (MOSS) development is be required for this opportunity.

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Manager - Finance in Chicago, IL

An expert in the business aspects of the Finance functional area with the skillto provide a vision and strategy for the area but with the ability to go deep into
details to allow for the quick analysis of capabilities or to solve problems. An
individual with strong and effective interpersonal skills who is able to work with
all levels of the business organization. Working with senior leadership, this person
would be able to help detail out business ideas or visions and translate them into
systems or process capabilities. This individual understands the direction the functional
area is moving towards and would be able to determine how to enable that business
direction. Responsible for driving the Strat plan for their functional area with
the ability to execute against near-term requirements (within 1 year) and a vision
towards the next 3 to 5 years. Must have very strong partnering and negotiation
skills to facilitate prioritization and effective progress against tasks across
the multiple business groups and varied support groups o EAM o Business Analytics o DMO o ESD o Data Warehouse This person will need to understand the business process and systems flow from
End-to-End so that they can recognize the impact a change in one area or step might
have on another area. o Will need to work with the business team responsible for
process and procedures to ensure they are updated properly. o Will need to ensure
that Controls are maintained and updated accordingly. Will schedule and facilitate
periodic update client meetings with senior leadership to communicate status and
to discuss needs for the next 3 to 9 months. o Develops relationships with client
personnel that foster client ties. o Communicates effectively with clients to identify
needs and evaluate alternative business solutions with project management. o Continually
seeks opportunities to increase customer satisfaction and deepen client relationships.
o Manages client expectations effectively. Attends functional conferences for their area to ensure they are up-to-date on
the latest trends. Quickly understands the business issues and data challenges
of client's organization and industry. o Exhibits confidence and an extensive knowledge
of emerging industry practices when solving business problems. o Pushes creative
thinking beyond the boundaries of existing industry practices and client mindsets.
Delivers informative, well-organized presentations. Understands how to communicate difficult/sensitive information tactfully. Strong understanding of the General Ledger processing in SAP and what cost centers
have been set up and how they are posted to. Possesses a certain level of technical
Understanding including: o Possesses understanding in the areas of application programming,
database and system design especially in the area of SAP and its underlying system
modules and technologies. o Understands Internet, Intranet, Extranet and client/server
architectures. o Understands how legacy and web-based systems interface with each
other. o Will need a level of the knowledge in the technical components of the applications
to support performance issues. o Will need to facilitate release/upgrade implementations
especially if down-time is expected. People Manager: Manage a team of Functional
Business Analysts for the Finance areas: Manages the Business Analysis and Project
Management deliverables of the team including the areas of: o Analysis and Solution
Definition o Technical Recommendation and Testing o Project Execution: Project Pursuit, Project Definition, Blueprinting and Deployment
Manage the AOP and Budget for the functional area Possesses key leadership qualities which will generate enthusiasm among team members
and challenges others to develop as leaders. Demonstrates key teamwork behavior
which facilitates effective team interactions and shows appreciation for each team
members contributions. Skill Sets Application Responsibilities: Responsible for Business interaction, issue remediation and analysis and enhancement/project
design across the following functional business areas: - Cost Accounting/GL - Control - CoPA Company Profitability - BPS Business Planning and Simulation (R3 rollout). Includes planning for: GandA,
AandM, Supply Chain, Sales Finance, Capital - Affiliate Sales - Project Systems Includes Capital Planning - TCM - Trade Claim Management (R6) for 2009 this will be Genesis adjustments and
deductions - TFM Trade Funds Management (R6) - Product Costing - Coupons - Fixed Assets - Indirect Procurement - A/P and A/R - Responsible for driving compliance to SLAs agreed to with the business - Responsible for ensuring Disaster Recovery plan is in place and is appropriately
prioritized - Accountable for Controls and SOX compliance for the above applications

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