Our client a downtown Chicago call center located right off the Brown Line is seeking second shift bilingual (English/Spanish) call center representatives.

SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES
Answer phones and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
Provide on-the-job training for new employees.
Generate customer thank you letters.

KNOWLEDGE AND SKILL REQUIREMENTS
Able to read write and speak in English and Spanish.
Exceptional verbal communication skills
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 40 wpm.
1-3 years of call center experience.


To Apply to this job go to http://www.GadBall.com or click here