Resource 1 is in need of a LAN/WAN Engineer for a 6 month contract (possible contract to hire) located in downtown Chicago, IL. Responsibilities:- Assist in maintaining, configuring, installing and testing network hardware and software. Includes but not limited to routers, switches, hubs and firewalls.- Provision, configure and deploy VPN connectivity to systems. Assist customers with their configuration, troubleshoot customer issues to resolution.- Provide support to front line staff in being primary customer contact for customer issues.- Take ownership of customer issues and drive them to completion ensuring high levels of customer satisfaction when the issue is resolved- Maintain accurate network documentation for moves, adds, changes, and deletes. Properly document problem situations and resolutions. Document policies and procedures for resolving customer issues. Maintain accurate documentation of WAN.- Develop and maintain harmonious relationship with ISP as well as other carrier NOCs in order to accelerate issue resolution.- Develop and maintain positive working relationships with other internal departments.- Utilize and maintain network management systems to proactively identify fault detection, to identify issue correlation. To Apply to this job go to http://www.GadBall.com or click here