Analyst to support offices in Chicago and northern suburb locations.

Duties involved will be 90% level 2 desktop support with heavy emphasis on customer interaction both in person and via phone; troubleshoot and repair of desktops/laptops, peripherals, and standard MS Office software issues, provide basic network connectivity troubleshooting, provide support of the client through interaction with 3rd party vendors to Perot and the client.

Typical Duties

In this role, you will provide hands on support of various hardware and software including Windows 2000/XP and Microsoft Office products. You will provide technical guidance in activities associated with the identification, prioritization, and resolution of reported problems either by telephone or on site. Activities include recognition, research, isolation, resolution, and follow-up steps. Daily responsibilities will consist of hardware/software support, including delivery and setup of various hardware components. Other duties will include support for any request that pertains to the support of a user, the machine, or the network connectivity on which the machine resides.

Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization.

Maintains daily weekly and monthly administration tasks including time entry, inventories, and other duties as required. Works with 1st level support groups and other Perot resources as necessary for client remediation. Strong interpersonal skills required to translate technical issues in non-technical terms. Candidate should have exceptional customer service skills and the ability to work with internal and external teams to support and promote IT' policies and methodologies.

Experience

A minimum of 2+ years experience in desktop support or equivalent education and experience is preferred. MCSE/A+ certification preferred.

Candidates must have technical support experience in both desktop/laptop hardware and software issue resolution and configuration. All applicants must be familiar with VPN/RAS, wireless networking, and PDA/handheld devices. Proficiency in image ghosting, OS configurations, remote support (over phone using remote software), and peripheral device support is highly desired. Applicants must have excellent communication skills and customer service skill. Some travel will be required to support local offices in the Chicago area