Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies, with approximately 11 million medical members located primarily in 15 states and Puerto Rico. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals. Over its 43-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience. Role: Technology Operations Analyst Assignment: Location: Are you a fit? Are you an analytical thinker and a self-starter? Would you enjoy using your technological knowledge to help assess and resolve operating difficulties? Assignment Capsule The Technology Operations Analyst will own hardware & software support for Humana's Distributed Systems Installation group, which spans 250+ users in the Madison office. The Analyst will be in charge of complex projects requiring additional specialized technical knowledge. Analyst will ensure that system improvements are successfully implemented and monitored to increase efficiency. TEAM STRUCTURE The Technology Operations Analyst reports to the Technology Field Manager - DSI. The Distributed Systems Installation (DSI) group is responsible for 2nd level user support and spans four locations: Chicago IL, Kansas City MO, Milwaukee WI, and Middleton WI. This role will be located in the Chicago office and is part of an existing team of 2 other Technology Operations Analysts. OBJECTIVES 1. Hardware Support (30%): Troubleshoot and diagnose computer problems via telephone, NetMeeting and/or in person; replacement of computer hardware components as needed. Hardware includes desktops (70%), laptops (30%), servers, switches, and tape backup systems. 2. Software Support (70%): Troubleshoot and repair currently installed software. Install and configure software per Humana documentation; perform application upgrades and disc imaging as needed. Evaluate and recommend software to increase users productivity. 3. Leadership: Establish the role as a lead expert or specialist in a variety of areas including: disaster recovery, information security, network analysis, design/engineering, and network communications including LAN/WAN systems, networks, and applications. Act as the lead resource for direction, training, and guidance for less experienced staff in these various areas. 4. Special Projects: Take on special project assignments (roll-outs, etc) and deliver results against short timelines. 5. Challenges: Interact with end users who are persistent and demanding in a professional and disarming manner. Balance the needs of others while executing on assigned tasks. 6. Success: Success in this role is determined by Remedy reports detailing resolution time and other metrics, as well as end user & team member feedback. Key Competencies

• Builds Trust: You honor your word by doing what you say you are going to do.
• Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
• Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
• Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

• A basic knowledge of network structure and connectivity to troubleshoot hub/switch and other network connectivity issues is required. The successful candidate must be available for after-hours work as necessary to perform network maintenance operations and/or assist Network Services and/or Tech Support with upgrades, etc. The successful candidate must have the ability to interact effectively with people to perform IT service & support while maintaining a high degree of customer service & satisfaction. The ability to read, understand and follow Humana installatio To Apply to this job go to http://www.GadBall.com or click here