Driving issues from inception to closure Deriving short and long term fixes to issues Contribute to the development and enhancement of the defect management process Understand managing to SLA's and identifying opportunities for improvement Experience with Six Sigma or other root cause/process improvement methodology would be a big plus Ability to survey internal business partners and external vendors Ability to package solutions and present findings Skills: 5 years of Operations Management (different from Project Management or Delivery Management) Ideally would have experience supporting a similar environment to the Performance Engineer (Java, Unix, Tivoli, etc) Six Sigma or other formal process improvement methodology would be a plus To Apply to this job go to http://www.GadBall.com or click here