Navigant Consulting, Inc. (NYSE: NCI) is an international consulting firm combining deep industry expertise and integrated solutions to assist companies and their legal counsel in enhancing stakeholder value, improving operations, and addressing the challenges of uncertainty, risk and significant business model change. Professional services include dispute, investigation, operational and business advisory, risk management and regulatory advisory, and transaction advisory solutions. The Company focuses on industries undergoing substantial regulatory or structural change, including financial services, insurance, healthcare and energy.

The Company has more than 1,700 professional consultants and more than 2,500 total employees, with headquarters in Chicago and a geographic presence in 41 cities - including recent international expansions in London, Canada, China, and the Czech Republic. Navigant Consulting has recently been recognized by Forbes as one of the ?200 Best Small Companies? (2005) and by Fortune as one of the ?100 Fastest Growing Companies? (2005).

The Service Desk/Technology Support Specialist role plays a strategic role in maintaining positive client relations by providing timely and effective support of IT products and services to our global workforce from our Chicago offices.

Responsibilities:
- Provide 1st level support to global workforce via telephone and email
- Create tickets and document all activities in helpdesk ticketing systems
- Dispatch and escalate appropriate issues/requests to 2nd level support teams and/or management
- Create/delete/maintain user accounts on multiple platforms
- Follow all documented procedures for supporting hardware, software and network
- Create/maintain support documentation and procedures
- Enforce company policies and standards
- Assist users with proper and effective technology use
- Communicate service interruptions and issues to appropriate audience

Qualifications:
- 2+ years service desk/technology support experience
- Experience with Windows XP, Microsoft Office 2003 and Lotus Notes 6.5
- Strong analytical and problem-solving skills
- Professional demeanor, strong customer relations skills
- Good oral and written communicator
- Ability to prioritize tasks and effectively multitask
- Ability to work independently

The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, 401(k) and employee stock purchase plans.

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