SOFTWARE SUPPORT SPECIALIST/TRAINER Description Client is a boutique law firm that specializes in employment, labor, benefits and education law. The staff is comprised of approximately 55 attorneys and 30 administrative staff members. The IT Department currently has 4 members (Director of IT; Systems Support Technician; Practice Support Specialist (Litigation support) and IT Support (Helpdesk)). The Software Support Specialist/Trainer is the 5th member of the IT team. The Software Support Specialist/Trainer is responsible for support and training on all enterprise software programs utilized by the firm. This individual is also responsible for designing, delivering, and improving in-house software applications training programs and related courseware/documentation. Status: Non-exempt Reporting Relationship: Director of Information Technology Details: Software Support (in-depth, hands-on knowledge of applications, including): * Office 2003 (emphasis on document production support in Word (styles, tables, document conversion), Excel and PowerPoint) * Document Management System - Interwoven (iManage) DeskSite 6.6/8.x (integration with Office and third-party applications, profiling, searching, document check-in/out, import/export, email attachments, echo/portable mode, ethical wall, etc.). * Softwise MacroSuite/Innova (emphasis on administration and creation of macros; assist/train staff on document assembly [TOC, TOA, quickfills, forms, etc.]; utilizing macro tools and utilities) Workshare Professional (emphasis on integration with iManage, PDF creation, document comparison and review, collaboration, content risk reporting and metadata clean tool [handling tracked changes], email attachments) * Adobe Acrobat 7.0/8.0 (combining PDF files, document manipulation, document optimization, OCR, basic form creation) * Outlook/Email support (basic/advanced functions; daily - release requested attachments from Symantec Exchange spam/filter quarantine) 2 * Misc. - Microsoft XP; Internet Explorer (general day-to-day); basic remote access support (Citrix); basic accounting system software support (Elite); basic cost recovery software support (Equitrac); AV meeting setups (LCD projector, FS and guest WiFi) - function as backup for IT Support (Helpdesk) person when necessary; basic hardware support (save to/copy/retrieve files from external media (e.g. flash drives, CD/DVDs); burn CD/DVDs; basic document scanning/OCR * Support environment: NetSupport DNA Helpdesk - web-based support ticketing system (automatically routes and tracks support requests; global support knowledgebase) NSM NetSupport Manager - remote PC support and desktop management; support VPN End-users can also email the All IT email group, call or stop by in person After-hours support is available to end-users via IT BlackBerry (which is carried by the Systems Support Technician) Software Training: * Create overall training curriculum for all end-user skill levels; design, develop, coordinate and deliver on-going individual, departmental and group training programs on all core applications focusing on continued learning. Present instructor-led training sessions from outside experts for specialized software training needs. * Review training materials/documentation and keep them up to date. * Work with vendors on software issues. Stay up-to-date with product developments, enhancements, upgrades, etc. * Establish standards and procedures for tracking and analyzing training participants' status and results; create method for obtaining end-user feedback for training improvements. * Assess and recommend new software packages relevant to the Firm's business goals and objectives. Mission Statement The goal of the IT department is to deliver outstanding technical support services to the firm and our clients. It is our responsibility to express a current technical vision that compliments, enhances and advances the firm's business objectives. Work Week Schedule The work week = 35 hours (seven hours per day, with an unpaid one hour lunch-break). The Software Support Specialist/Trainer's daily schedule is 9:00 a.m. to 5:00 p.m., Monday - Friday. Overtime Pay Overtime pay will be provided to all staff members who are "non-exempt" or not executive, professional or administrative employees within the meaning of the Fair Labor Standards Act. Non-exempt employees will be paid one and one-half times their regular rate of hourly pay for all hours Experience: Requirements: Must have law firm experience in the field or in a related area (minimum of 2 years). Good analytical and problem-solving capabilities, ability to absorb new ideas and concepts quickly, highly self motivated and directed, ability to effectively prioritize and execute tasks in a high-pressure environment, strong customer service orientation, experience working in a team-oriented/collaborative environment, excellent interpersonal skills (with a focus on motivational skills and positive attitude), excellent written and oral communications skills (including instructional and presentation skills), knowledge of trends in computer technology relating to software, course design techniques, learning methodologies and principles. To Apply to this job go to http://www.GadBall.com or click here