*This is a 3rd Shift Position, hours are 12:00 Midnight-8:00am*Prestigious Global Trading Firm, located in the Chicago Loop, is currently seeking a Trade Support Analyst with Trading Technologies experience (TT). Candidate will provide first and second level support to traders in our Chicago and NY offices.Responsibilities:- Perform active monitoring and respond to alerts within technology environment; escalate issues to appropriate IT staff if necessary- Work collaboratively with traders and other IT staff to implement new tools and strategies.- Manage applications including Trading Technologies and proprietary applications.- Test new releases of software and deploy to production.- Troubleshoot and resolve Windows desktop problems.- Install and configure hardware and software.- Achieve close to 100% uptime through monitoring, use of change management procedures and immediate response to any outage.- Manage incidents including incident resolution process and client communications - Develop and maintain systems documentation.- Work collaboratively with other team members to achieve firm goals.- Provide support off-hours and remotely when needed.Experience - Experience supporting proprietary and third party trading applications is required.- Experience with Perl, Shell scripting, or another programming language is required.- Experience with Linux and/or Windows desktop administration is required.- Demonstrated ability configuring, monitoring and troubleshooting software is required.- Experience supporting XTrader from Trading Technologies is preferred.Knowledge- Windows desktop operating system troubleshooting and administration- Microsoft Excel and other Office applications- Basic knowledge of IP network troubleshooting- Proven ability to manage multiple ongoing projects simultaneously- Strong verbal and written communication skills - Excellent documentation and knowledge management skills- Proven customer focus is essential- Strong self motivation and initiative
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