Duration: 7 MonthsRequired:5 plus years experience in technical support using DB2/UDB, Windows OS,Unix Administration, Siebel 7 Call Center support, Operations experiencechange and Configuration Management experience.Assignment Description / Responsibilities:*The role specifically will apply understanding of Siebel application implementation, perform on-call production support, and drive technical issue resolutions. Further includes: owning production system administration tasks; reviewing/managing production issues including working on CTI issues; resolving production administration, and setup issues; helping to define and execute production deployment processes; defining deployment phase CMM processes; and coordinating production defect resolutions with development team. In addition to environments, this job also includes performance testing.Manages the support incident and issue resolution process. Plans and executes configuration management activities related to code promotion. Supports application, hardware, and software health and resiliency. Maintains the environments such as; development, test, training, and production. Proactively monitors and supports production environment.

Requirements:

UNIX Admin, Siebel Call Center, DB2/UDB


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