Performance and performance testing management
File transmission and automation Knowledge of NDM (most important), SFTP and Control-M (scheduling), development experience with these tools is a significant plus
Will be managing resources for this project both onshore and offshore. Up to approx 13 total resources at one time.
The candidate will have the responsibility of managing the File Transmission/Automation Team. He or she will be responsible for ensuring that good development practices are followed in the File Transmission and Automation space.

This team is responsible for developing NDM, SFTP and Control-M scripts for our Paymentnet3, Legacy Paymentnet, Internal Applications, PaymentnetG and Paymentnet4 environments. He or she will be responsible for ensuring that good programming standards are followed. He or she will be responsible for managing deliverables and the metrics around them.

He or she will report to the Infrastructure Director and will work closely with the Infrastructure Manager who previously held this position and is now managing the Paymentnet4 development.

He or she will also be responsible for managing Performance Testing around both projects and production performance issues. He or she will also work with Kris Franken who is our lead performance and capacity analyst. He or she will be measured on the guidance to and the success of the performance and capacity management team.

Required Skills:
. College degree, or specialized training or equivalent work experience
. Minimum 5 years of relevant work experience
. Software development experience from both a management and development perspective
. Knowledge of NDM, FTP and Control-M, development experience with these tools is a significant plus
. Needs management experience in a software development capacity
. Strong analytical skills and writing skills, to include solid experience in documenting requirements and technical specifications
. Financial experience is a plus
. Production assurance experience is a plus
. Strong time management skills and must be well organized
. Energetic, self-starter requiring little direct supervision
. Ability to lead through influence, especially when working with cross-impacted areas
. Good project management skills; PMP is a plus
. Excellent telephone and conference call etiquette
. Good understanding of infrastructure and infrastructure environments
. Prior experience with the JPMC Production Assurance processes would give the candidate a significant advantage
. Must have excellent oral communication skills


To Apply to this job go to http://www.GadBall.com or click here

Our client a major entertainment network located in downtown Chicago is seeking a Graphic Designer to create digital sales sheets for a 2 month contract position.

Qualifications:

Expert level PowerPoint.
Strong Publisher, Photoshop and Excel
2-5 years of graphics design experience in a creative environment
Ability to work well independently
Must provided work samples



To Apply to this job go to http://www.GadBall.com or click here

Our client a downtown Chicago call center located right off the Brown Line is seeking bilingual (English/Spanish) call center representatives.

SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES
Answer phones and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
Provide on-the-job training for new employees.
Generate customer thank you letters.

KNOWLEDGE AND SKILL REQUIREMENTS
Able to read write and speak in English and Spanish.
Exceptional verbal communication skills
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 40 wpm.
Ability to work weekends and holidays.
1-3 years of call center experience.


To Apply to this job go to http://www.GadBall.com or click here

eConsultAmerica is a preferred vendor supplier on retainer with our client is the world's largest publicly owned creator, manufacturer and distributor of social expression products. Our client is seeking an experienced and savvy Director of Content and Merchandising Systems. This position will be based in Cleveland, OH. There will be a full relocation package offered to the successful candidate. If you are interested please forward a brief cover-letter and your updated resume and we will respond back within one (1) business day. US Citizens only apply. Position DetailsOur client is currently looking for an experienced Director of Content Management and Merchandising Systems to help drive content-related projects and oversee Technical staff. This position requires the ability to direct a variety of diverse ' and sometimes conflicting ' requests, priorities, and activities. Candidate would ideally have experience with project and process management of initiatives that not only encompass technology deliverables, but also close collaboration between functional groups. Candidates will need mature management experience combined with the flexibility to interact with people at all levels.Responsibilities:Managing a content management system for online creative content (eCards, Screen Savers, wallpapers, etc.) and in multiple formats and languages.Manage Search and Web Site Navigation SystemsManage web-based content management delivery system Manage Vendor RelationshipsWork with clients to define new content and merchandising needs, approaches and direction.Define Strategy and Road Map for Content and Merchandising TeamManage the tactical delivery of the technology solutions and provide architectural leadership over those solutionsIdentify and provide appropriate technology staff career paths throughout the organizationBEST INDUSTRY - E-Commerce, InternetBEST DEPARTMENT - Information Systems
Experience: Bachelors Degree is required. Masters Degree is a plus.10+ years experience in software design and web development Demonstrated solid understanding of web-based content management systems and presentation technologies5 years of management experience with a proven track record of managing large teams of technical people is essential in this role.Demonstrated passion for the Internet and the direction it is moving. Understanding of conceptual technical architectureAbility to lead a cross functional team of people in the analysis and selection of new tools or vendors that will help support the content and merchandising functions of the company is required. Mapping out workflows for content lifecycle management processes involving approvals that the platform needs to support.Experience with on-site search systemsExperience managing internal staff and external resources. Excellent team skills: communication, organization, collaboration. Strong Project Management skills are required.Compensation100K - 140K

To Apply to this job go to http://www.GadBall.com or click here

Oracle Applications DBA project for 3-6 month. Our client is seeking an experienced Oracle Apps DBA who has executed at least one upgrade of Oracle E-Business suite and who also has good communication skills and can lead the technical side of the project. The client is located in Chicago, IL and they are upgrading Oracle Applications (Financials, Manufacturing, Order Management) from release 11.5.9 to 11.5.10. In addition, the candidate needs to have good experience with Solaris and Linux operating systems.
Experience: Must have a minimum of 3 years work related experience. Corp to Corp, H1B sponsor, and Recruiting agencies will NOT be considered. Thank you.

To Apply to this job go to http://www.GadBall.com or click here

Our client downtown is seeking a Sr. QA Tester with 10+ years experience. The contractor will need to lead a team, so past experience as a supervisor is pertinent. This will be manual testing, but the client is looking to bring in Mercury Winrunner. Therefore, Winrunner would be experience that is required. The consultant will be managing a group of quality assurance analysts/testers, along with performed the task as well. Establishing quality assurance and/or quality control policies in accordance with best practices and defining benchmarks and measures. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: 10+ years experience QA Lead experience. Hedge Funds, Financial or Trading software experience is required.

To Apply to this job go to http://www.GadBall.com or click here

Graphic Design- Summer Internship

Chicago IL office
Intern will work with the Communication Design Group, assisting other designers with page layout, design, and production of proposals, presentations, and marketing collateral in a fast-paced environment.

Self-motivated individual who can follow-through on assignments with some daily management oversight.

Founded in 1944, Parsons, an engineering and construction firm with revenues exceeding $3.6 billion in 2007, is 100 percent owned by the Employee Stock Ownership Trust. We conquer the toughest logistical challenges and deliver landmark design-build projects across the globe. Our ability to plan, design, construct, and operate diverse facilities and infrastructure systems has satisfied our clients’ needs for more than 60 years. With more than 11,500 employees located worldwide, we team with an increasingly diverse group of global customers and stakeholders while providing dependable services. We measure our success one project at a time by exceeding expectations and satisfying our customers.

PREFERRED EDUCATION/EXPERIENCE:

Junior or senior student working on BA degree in graphic design or communications

SKILLS/COMPETENCIES:

Creative/Technical
· Strong working knowledge of the Adobe Design Suite CS3 (InDesign, Photoshop, Illustrator, and Acrobat)

· Basic working knowledge of Microsoft Office (Word, Excel, PowerPoint)

· Good eye for color and composition

· An understanding of print production a plus

Communication/Time Management
· Strong interpersonal skills; can express and present ideas, listen well, and work in a team


· Solid writing/proofing skills

· Good problem-solving and organizational skills

Experience: Graphic Design- Summer Internship

Chicago IL office
Intern will work with the Communication Design Group, assisting other designers with page layout, design, and production of proposals, presentations, and marketing collateral in a fast-paced environment.

Self-motivated individual who can follow-through on assignments with some daily management oversight.

Founded in 1944, Parsons, an engineering and construction firm with revenues exceeding $3.6 billion in 2007, is 100 percent owned by the Employee Stock Ownership Trust. We conquer the toughest logistical challenges and deliver landmark design-build projects across the globe. Our ability to plan, design, construct, and operate diverse facilities and infrastructure systems has satisfied our clients’ needs for more than 60 years. With more than 11,500 employees located worldwide, we team with an increasingly diverse group of global customers and stakeholders while providing dependable services. We measure our success one project at a time by exceeding expectations and satisfying our customers.

PREFERRED EDUCATION/EXPERIENCE:

Junior or senior student working on BA degree in graphic design or communications

SKILLS/COMPETENCIES:

Creative/Technical
• Strong working knowledge of the Adobe Design Suite CS3 (InDesign, Photoshop, Illustrator, and Acrobat)

• Basic working knowledge of Microsoft Office (Word, Excel, PowerPoint)

• Good eye for color and composition

• An understanding of print production a plus

Communication/Time Management
• Strong interpersonal skills; can express and present ideas, listen well, and work in a team

• Solid writing/proofing skills

• Good problem-solving and organizational skills

To Apply to this job go to http://www.GadBall.com or click here

Our client a downtown Chicago call center located right off the Brown Line is seeking second shift bilingual (English/Spanish) call center representatives.

SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES
Answer phones and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
Provide on-the-job training for new employees.
Generate customer thank you letters.

KNOWLEDGE AND SKILL REQUIREMENTS
Able to read write and speak in English and Spanish.
Exceptional verbal communication skills
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 40 wpm.
1-3 years of call center experience.


To Apply to this job go to http://www.GadBall.com or click here