OVERVIEW: Currently, we have a tremendous opportunity available for a Supervisor, Desktop Support in the Uptown Chicago offices of Combined Insurance Company of America, a wholly owned subsidiary of Aon Corporation.
POSITION SUMMARY: Supervise desktop support group and assist Director with budget management. Responsible for coordination, planning, installation and support of PC hardware and software for designated subsidiaries and for ensuring to standards and procedures.
ESSENTIAL DUTIES: Supervise staff of Client Technical Services employees. Recommends hiring, salary increases, disciplinary actions, including termination and review of employee performance. Supervise multiple desktop deployment projects, coordinating each project through a team leader. Defines timeline for project completion and assign additional staff appropriately taking into account staff skill and project deadlines. Interfaces with remote site IT liaisons to provide technical guidance to protect IT investments when dealing with outside business entities. Conduct technology assessments and prepare plan for technology deployments based upon projected return on investment and other business related requirements. Maintain knowledge of PC technologies and related products, tracking industry directions and applies this knowledge to provide better support for clients. coordinate Research and Development for desktops and defines procedures for introduction of these technologies in production environment. Other duties as assigned.
REQUIRED SKILLS & EXPERIENCE: Three to five years experience managing multiple projects involving introduction of new enterprise technologies. Three to five years experience managing equipment and service purchases and new software acquisitions.
REQUIRED EDUCATION: Bachelor's degree or equivalent.
BENEFITS: Aon offers: Competitive Compensation, Exceptional Benefits, Continuing Education & Training, A Unique Internal Advancement Program, and Tremendous Potential with A Growing worldwide Organization. For more information about Aon Corporation, visit our website at www.aon.com Aon is an equal opportunity employer committed to a diverse workforce. M/F/D/V To Apply to this job go to http://www.GadBall.com or click here