Our client- a leading provider of contact center solutions is looking for a Client Project Manager. The individual has to be client centric and should have experience in the contact center world.
The position is a virtual office position and will involve up to 50% travel at peak times.
Previous Professional services and Contact Center Experience is highly desirable.

Overview
The Client Project Manager of a national account is responsible and accountable for all aspects of the account's Project Management via a virtual office. This includes implementation, rollout, and delivery of products and services.

Duties and Responsibilities

- Must be willing and able to travel, up to 50% of the time.
- A single point of contract for all of the assigned client's Projects
- Must be a proactive and customer-centric interface between the client and the company, while ensuring that internal customers, technical staff and upper management are kept aware of project status, issues and escalations.
- Plan, estimate and organize overall implementation of our clients products while being applied in client environments.
- Must be a proactive and customer-centric interface between the client and the company, while ensuring that internal customers, technical staff and upper management are kept aware of project status, issues and escalations.
- Plan, estimate and organize overall implementation of our clients products while being applied in client environments.
- Manage applications through the various life cycle stages from the sale through design and delivery.
- Must be able to understand critical path of projects, project flow, process planning, implementation and control.

The requirements listed below are representative of the knowledge, skill and/or ability required.
Experience: Education/Experience

- BS/BA degree with relevant experience in either Computer Science, Information Systems, or other applicable technical field.
- 5-7+ years in project management in the deployment or implementation of Telephony infrastructure, such as Contact Center, Call Center, PBX, CTI, IVR, ACD, VoIP, Voice, cisco CallManager, Call Recording, Call Logging, Voice Recognition, WFM, CRM.

- Previous work dealing with either site-surveys, roll-outs or build-outs of system networks.
- Previous work for either a vendor, VAR, or consulting for Contact Center Technology Projects.
- Excellent analytical and problem solving skills.
- Process-oriented and able to meet rigorous documentation requirements.
- Project Management training and cerifications, such as PMI.org's Project Management Professional (PMP) certification very helpful.

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