Manager of Professional Services

Since Berbee’s formation in 1993, we have become a proven partner to businesses in need of information technology solutions. We continue to set the standard for uncompromising customer support and technical leadership, and our relationships with IBM, Cisco, and Microsoft provide our clients with category-leading platforms and products. Whether it's hardware, software, networking, services, or support, we provide knowledge, skills, and expertise through principled partnerships with our clients.



Our dynamic, fast paced corporate operations team plays a critical role in the success of our company. At Berbee, we have never lost sight of what it that makes us special: our culture and our people. When you work with Berbee, you get a team of smart, driven, highly-trained people who listen to your needs very closely and meet project objectives, timelines and budgets. We provide an environment for success, and our culture is based on the following foundation: be responsible to and for each other: embrace our clients' goals; and trust and support the individual's judgment.

Located in the Greater O’Hare business district, Berbee Chicago is amongst the major forces driving the economy of the Northeastern Illinois region. Situated just minutes from the Donald E. Stephens Convention Center, the Chicago office is in the vicinity of exceptional dining and entertainment venues. With easy access to the highway and public transportation, our employees can conveniently reach the center of the city to take part in live theater, world class shopping, professional sports, a variety of fine restaurants, museums and much more.




RESPONSIBILITIES:

The incumbent of this role will:

• Build relationships with services decision makers at existing clients

• Meet with current delivery clients to ensure client satisfaction, and to identify and close repeat services business

• Accompany engineers to client engagements on a regular basis

• Support local services-centric business development efforts

• Manage and build relationship with the Microsoft consulting team

• Stay close to the services business

• Know the engineers and project managers, their current engagements, and their clients

• Provide timely and accurate availability information to the local sales teams

• Educate the local sales teams on the abilities of the SD team

• Encourage the sales teams to bring our consulting team to their clients. Encourage the SD team to build relationships with the local sales teams

• Ensure all hardware deals include appropriate services offerings

• Ensure all hardware deals include relevant Berbee-packaged services

• Assist with forecasting, budgeting, and other recordkeeping duties related to future planning for the delivery team

• Be accountable for complete and accurate services billing for the SD team every month



Quality of Delivery Services



• Strive for excellence in the delivery of SD services

• Identify and escalate high-risk projects to the Berbee Engagement Office, and take responsibility for the identification and mitigation of risk factors on these projects

• Assist with the creation of, communicate and enforce standards for design, delivery, communication and documentation of SD services

• Ensure appropriate Statements of Work (SOWs) are created for all services engagements

• Ensure the Berbee Engagement Methodology is adhered to as appropriate for all services engagements



Technical and Consulting Excellence of the Services Delivery Team



• Elevate the technical and professional skills of the team. Focus on identifying and leveraging best practices and lead technical skills already available on any of the Delivery teams To Apply to this job go to http://www.GadBall.com or click here