5 or more years direct work experience in information technology development environment. Experience in property/casualty industry preferred. Highly self motivated and directed, with keen attention to detail.Understanding of the insurance business and associated information requirements.Ability to facilitate relationships between business groups and technology groups.Experience in personnel supervision.Experience at working both independently and in a team-oriented collaborative environment.Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.Advanced interpersonal, written, and oral communication skills and communicate appropriately with senior business executives.Must be able to learn, understand, and apply new technologies.
Experience: Reporting to the Senior Manager Application Support, the Application Support Supervisor is responsible for supervision of the application support personnel and the tracking, status, priority and communication of work orders. This includes tracking down work orders and making sure that they are up to date by the assignee and the status is communicated to the originating business unit or units. Also the Application Support Supervisor is responsible for maintaining the list of work orders and any other components that will be implemented into the application release cycles and acts as the release manager. The Application Support Supervisor is also responsible for supervision of the Computer Operators. This includes ensuring that computer operation runs are completed in a timely manner, run logs and operation procedure documentation is maintained. Authorizes the recall of backup media from off-site storage facilities to perform authorized restore operations. As the central access and communication between the Information Services department and the business units of the U.S. subsidiary companies, the Application Support Supervisor regular communicates with the designated super users within the business units to prioritize and schedule work orders, improve IT service delivery and customer service to establish a strong strategic alliance. He/She also ensures that computer operation malfunctions are escalated to other resources.Enforce policies, standards, and procedures for initiation and control, impact assessment, and analysis of application changes, including investigation, prioritizing and correction of reported defects and computer operation run failures.Primary interface with the Information Services development team and application support analysts to provide release management of the application. To Apply to this job go to http://www.GadBall.com or click here
