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Blackbaud is the world's leading provider of software and related services specifically tailored to meet the needs of nonprofit organizations. Publicly traded on NASDAQ under the symbol BLKB, Blackbaud is a successful, growing company with more than 25 years of experience and annual revenue in excess of $166 million. The company, led by chief executive officer (and former Microsoft® executive) Marc Chardon, offers an integrated suite of nonprofit management applications built with Microsoft® technology and delivered by our professional services team. Headquartered in Charleston, SC, Blackbaud has a team of more than 1,000 talented employees across its three global locations in positions ranging from product development, consulting, sales, and marketing to customer support, human resources, and finance.



The Professional Services Division at Blackbaud has recently introduced the New Initiatives Practice which is focused on building our services and branding new products and offerings. There are four key sub-practice areas within the New Initiatives Practice: Internet Services, , Direct Marketing, Business Intelligence, and our Cultural vertical.



Our New Initiatives Practice is a hybridization of software development and consulting services focused on mounting a greater understanding of what non-profits can do to improve their performance. Our creative consultants, talented management, and innovative software products provide our clients the problem-solving skills necessary to identify and execute solutions to the challenges facing their organizations.



The New Initiatives team has an immediate need for a Business Process Improvement Consultant.

Description:


The Business Process Improvement Consultant will participate, as the lead, in defining and executing process improvement projects for some of the largest non-profit organizations. This position will require expertise in facilitation, data collection and analysis, process design, documentation, and measurement. The business process improvement consultant will be a key member of our enterprise business transformation consulting team.


Under minimal direction, you will be responsible for working with the project team to deliver the project, tracking results and other metrics defined by you, and reporting progress to the executive sponsors.




Responsibilities:

  • Strong knowledge of one or more process improvement methodologies (e.g. Hammer & Champy’s BPR, Lean, Six Sigma, etc)

  • Comfortable creating quantitative models of business operations

  • Excellent written and oral communication skills

  • Strong analytical skills

  • Flexibility in adapting industry methodologies and principles and techniques to fit client appetite and needs

  • Familiar with the fundamental aspects necessary to enable the transition to a new business process

  • Excellent facilitation skills Our opportunities for growth and achievement are strengthened by the innovation and creativity of our people.

    To succeed, we need individuals who believe they can—and do—make a difference. For more than 25 years, Blackbaud has helped to enhance the world around you. Now it's time to discover how a rewarding career with us can enhance your life. Blackbaud products are used by more than 15,000 organizations in the non-profit space.



    • Experience:
  • Experience in articulating the value using lean and six sigma for services organizations

  • Experience in facilitating process design workshops

  • 3+ business process improvement for services projects from start to finish

  • 5+ years of experience in delivering business process improvement projects

  • 2+ years of consulting experience - consulting experience with enterprise consulting firm such as Big 5, Accenture, IBM, etc. a plus.

  • Bachelor’s degree required - degree in public administration or non-profit management a plus


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