We are currently seeking to fill a Support Specialist 1 - Customer Service Center IT position for our client in Chicago, IL. We invite you to review the position requirements below and apply today if your skills match our need.

Responsibilities:
- Work in an effective and timely manner within Customer Service Center (CSC) IT Support Team and with the user community at the CSC.
- Provide support and troubleshooting for application/technical issues relating to hardware and software applicable to the Service Center
- Ensure timely response, timely resolution of issues and communications to customers.
- Act as key contact to support ongoing CSC operations, including desktop support, call center application support, call center server operations & support, LAN support, and telephony support.
- Work within established change management procedure guidelines in terms of change management and fault management.
- Travel may be required

Qualifications:
- Knowledge of call center operations, including call management software (Witness or similar), workforce management software (Blue Pumpkin or similar) and IVR concepts.
- Knowledge of LAN/WAN technologies, firewalls and communication protocols (TCP/IP) with an emphasis on Cisco routers and switches is desired.
- Advanced knowledge of Windows O/S technologies and environments, including Windows Server 2xxx, Windows XP (.NET) and Active Directory is required.
- Experience with OS/server builds, ghosting OS images and data archival/backup tools (Veritas Backup Exec) is a strong plus.
- Strong customer service skills and service-oriented attitude is required.
- Must demonstrate strong verbal and written communication skills, with the ability to work in a diverse workforce environment.
- Must demonstrate the ability to communicate issues at the level required by a specific customer (user, manager, etc.), coupled with the ability to work with users in a thorough, friendly, and congenial manner is an absolute must.
- Demonstrable ability to lead by example, openly engage/promote communication within the support team and work with management to prioritize efforts and execute project plans.
- Must demonstrate initiative and ability to learn new technologies and implement as required.
- May be required to provide 24-hour on call and provide extended hours project support.

Preferred Qualifications:
- Working knowledge of Cisco ICM Computer-Telephony Integration servers is a plus
- Experience with Call Center operations/concepts is a plus.
- Leadership and mentoring skills are a plus.

Education/Years of Experience:
- Minimum 5 years of technical and business support experience.
- Bachelors degree in Information Systems, telecommunications or related field. CCNA, MCSE, MCP or other professional accreditations are a plus.

Apply now if your skills and experience are a good match for the position and remember this: At Harvey Nash, the door to opportunity is always wide open. To Apply to this job go to http://www.GadBall.com or click here