Part of a team focused on integration across global transformation projects. Thisrole will help facilitate effective decision-making, sustain the SAP/enterprise
solution, and drive production support requests to resolution by providing strong
data and reports. Manage Inventory of Production Requests to modify the enterprise solution. Provide
streamlined reports to business functional leads to enable efficient prioritization
and decision- making. Ensure integrity of data and supporting tracking system. Follow-up,
as needed, to gather better information to support decision-making. Provide Standard
and Ad Hoc Reports to support business analysis to improve production support visibility
to project issues. Build and deliver new and objective measures of performance on
these issues to support leadership visibility and decision support. Provide strategic
insights and analysis. Support the Production Support Process by assisting manager
with training multiple teams on new process flow while building and cultivating
relationships across multiple business segments. Identify touch points between projects
and operations. Work collaboratively across the organization and with people at
various levels in the organization to support alignment on an integrated and collaborative
approach to the process. Support Governance for Production Support Issues by driving
requirement gathering, implementation and on-going execution of the project prioritization
and approval process, enhancing divisional and functional project initiation councils,
and escalating to Global Councils (per function) to manage enterprise issues. Know
when escalation is necessary. Support Business and Technical Integration such as
merging processes, sharing best practices, resolving issues, managing risks, and
supporting decision-making and ensuring that the overall on-going IT support organization
is well-prepared to manage the on-going enhancement work.

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