This position is responsible for operational support of and project initiatives involving the Remote Access environment. This position provides maintenance, support, and enhancements of the remote access systems including all published business critical applications. Candidates should be team players with excellent communication skills and have the ability to manage a multitude of assignments independently.

Candidate must handle analyzing, planning, testing, and implementation of application software (3rd party & custom developed) within the remote access environment.

He/she will be monitoring and analyzing the remote access systems to ensure 100% uptime operational availability, act as technical project manager for all Remote Access projects/upgrades, supporting high availability technologies (load-balancing), performing root cause analysis and providing recommendations to improve efficiencies and resolve problems, resolving problems with remote access systems and technologies, escalating problems to vendors or applications teams with supporting documentation, providing troubleshooting training and documentation to the User Support team, implementation and maintenance of disaster recovery solutions, documenting system uptime and usage metrics, maintaining documentation of processes, procedures, troubleshooting guides and change management logs, provide 24x7 On-Call support on a rotating basis, flexible to work overtime as required.
Experience: Requirements include a BA/BS in computer science/related field, strong expertise (7+ years) in Remote Access systems, proven troubleshooting abilities, specific Remote Access Administration experience including: Citrix Access Gateway ,Citrix Netscaler,Citrix Presentation Server (XenApp),Citrix Edgesight, Terminal Services, RAS,
VPN, Strong understanding of technical networking, Strong knowledge of Windows 2000, 2003 and XP, Strong planning and analysis skills,
Strong documentation skills, Strong understanding of MS Office Suite and Document Management Systems, and strong understanding of email clients.

It is preferred to have prior experience with SQL or relational database concepts.

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