? Review server configurations, identify and facilitate resolution of issues and provide recommendation on scheduling and implementation.
? Facilate scheduling of upgrades consistent with corporate standards and other vendor providers (can be software or infrastructure).
? Perform quality assurance functions for delivered infrastructure environments. i.e. did we get what was requested and is the base infrastructure ready for developer/application activity.
? Facilitate peformance issue resolution in producation and non-producation environments.
? Monitor threshold levels provided as part of CSC monitoring solution to maintain performance of application within business SLA/expectations.
? Apply and configure automated monitoring tools to capture application performance not provided as part of CSC monitoring solution to maintain performance of application within business SLA/expectations.
? Installation of application code and tools in the non-production environments.
? Manage problem resolution notification and escalation activities. Communicate status to IT customer. Signoff on RCA's. (Ownership of resolution).
? Assist with the configuration of middleware commercial software (i.e. SharePoint, Business Objects, FileNet, BizTalk)
? Perform design reviews of application specific environments. i.e. review infrastructure solution proposed by CSC.
? Diagnose and resolve complex operating system, application software, security, hardware or other related problems that impact system availability in the non-production environments.
Diagnose and recommend resolution in the operating system, application software, security, hardware or other related problems that impact system availiability in the production environment.
? Manage technical aspects of environment configuration in collaboration with application outsource vendors.
? Conduct code release technical design reviews and participate in release of code activities
Manage and coordiate Disaster Recovery activities with ARS, Accenture and CSC.

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