We are currently seeking to fill a Viewscast Support Analyst position for our client in Chicago, IL. We invite you to review the position requirements below and apply today if your skills match our need.



Responsibilities:

- Provide front line support for our IVR systems (currently ViewsCast, PinPoint)

- Promote best practices in IVR programming

- Coordinate infrastructure requirements for all our IVR needs

- Serve as liaison with business users, ViewsCast company and IT infrastructure team

- Ensure the IVR environment is up and running at all times

- Schedule software upgrades, hardware maintenance by coordinating with business users, infrastructure

- Develop business processes to support IVR environment

- Develop change management processes to support IVR environment

- Monitor IVR capacity utilization and plan for future expansion

- Provide assistance to IVR programmers as required for the resolution of user problems

- Proactively improve user support, system administration and procedures working with local and globally disbursed support teams



Requirements:

- Bachelors degree or equivalent work experience

- Experience with full life cycle development of software applications

- Knowledge of and experience with application support processes such as change management, release management, service level management, and problem and incident management

- 1-3 years experience of application support

- Knowledge of Microsoft SQL

- Strong support and analytical skills

- Well-developed interpersonal skills and ability to work in a team environment

- Flexibility to work in a dynamic, fast moving business environment

- Strong process orientation

- Project management skills preferred

- Excellent verbal and written communication skills



In addition to great career opportunities, Harvey Nash is proud to offer its valued contract professionals a number of benefits including health insurance and 401(k) matching. Apply now if your skills and experience are a good match for the position and remember this: At Harvey Nash, the door to opportunity is always wide open.

To Apply to this job go to http://www.GadBall.com or click here