Description:

Tasks/ responsibilities: The intent is to bring in a consultant who will assess the internal CCS 'Customer Contact Strategy' systems and third party CRM tools on the market. The analysis will compare future functionality requested in the plan for the expansion of Customer Contact Strategy against internal systems capability and off the shelf CRM systems. The result will be a recommended strategic technical solution for CCS.


Assess Company's CCS systems ability to deliver future state of company's Customer Contact Strategy


Develop understanding of current and future state of company's Customer Contact Strategy
Determine company's applications teams to interview
Interface with every company application team currently involved and potentially to be involved in delivering the future state of company's CCS
Meet weekly with established contact to assess progress and provide feedback
Document and analyze company's systems capability to deliver future state of CCS


Assess third party CRM software to deliver future state of company's Customer Contact Strategy

Develop a list of CRM software providers
Narrow list to assess based on fit to CCS requirements, strength in market, experience within our industry and comparable sized companies, stability of company, etc.
Document and analyze each third party CRM software capability to deliver future state of CCS


Present a CRM/CCS systems recommendation
Written proposal shall include a single recommendation with additional options for the strategic technical solution responding to the requirements of the future functionality of company's Customer Contact Strategy. Recommendation(s) will include timing, and costs estimates.
Back up documentation shall include detailed analysis of company's current functionality, ability, effort, timing, and costs related to delivering future CCS functionality.
Back up documentation shall include detailed analysis of third party CRM software functionality, ability, effort, timing, and costs related to delivering current company's and future CCS functionality.


Experience: Skills Required:

Knowledge of Customer Relationship Management (CRM) theory
Knowledge of external market for CRM software
Technical background to be able to interpret and relate the company's system capabilities to compare and contrast against third party software
Experience writing proposal or recommendations to upper management
Strong verbal skills and communication skill to interface with various level of management (including upper management)
Highly developed written skills
MS PowerPoint / Word knowledge and skills To Apply to this job go to http://www.GadBall.com or click here