Make the Right Move and join a winning team! Build your career with us. HSBC - North America is a part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities.



Manage the operation and performance of 40+ separate online origination sites. Work with Risk, Credit Ops, and Finance to monitor and maximize the profitability of the $500 million online originated portfolio. Manage the operations and performance of 14+ online customer care sites serving over 1 million cardholders each month. Monitor site performance and work to maximize cardholder satisfaction and servicing cost savings generated by site usage. Plan and execute marketing campaigns to drive online customer care enrollments and usage. Identify new and innovative eCommerce platform enhancement opportunities. Develop business cases to support recommendations and interface with Senior Management to gain necessary approvals. Lead large cross-functional project teams that implement major eCommerce platform enhancements. Accountable for delivering forecasted project benefits within budget and on time. Set and manage expectations of Sales, Operations, and merchant partners for timing and scope of platform enhancements. Manage $4 million technology budget and ensure spending is consistent with approved strategies and project priorities.



Manage third party eCommerce vendor relationships (e.g., CheckFree and Experian). Work with Business Development and Technology Teams to showcase and demonstrate eCommerce capabilities to prospective merchant partners. Assess feasibility and respond to new and prospective merchant requests for enhancements to eCommerce platforms. Execute email marketing campaigns that utilize internal email platforms. Ensure eCommerce products, services, and activities are in compliance with established operating and regulatory policies. Help establish company-wide best practices and policies for eCommerce area. Track and analyze general internet related trends and competitor and sister business unit activities to identify opportunities to improve RS eCommerce capabilities.



Ensure compliance monitoring and internal controls are in place, including processes for management of operational risk, in accordance with HSBC and regulatory standards. Provide management direction to foster effective selection, development, and reward of subordinates while contributing to initiatives in support of the Company’s Diversity programs. Complete other related duties as assigned. Experience:

  • Bachelor’s degree in Business, Engineering, or related field or equivalent experience (MBA preferred)
  • Four to six years experience in eCommerce, Consulting, or Consumer Marketing
  • Some management experience with exposure to Financial Analysis, Strategic Planning, or Online Marketing
  • Excellent oral and written communication skills
  • Demonstrated ability to work effectively in a team environment both with internal and external customers
  • Strong analytical, facilitation, and presentation skills
  • Excellent project management skills are critical

    HSBC Compensation
    HSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people.


    HSBC Benefits
    We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program.

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