DoubleClick enables agencies, marketers and publishers to work together successfully and profit from their digital marketing investments. Its focus on innovation, reliability and insight enables clients to improve productivity and results. We are currently seeking a motivated Technical Account Manager.
The Technical Account Manager (TAM) is a client facing position in the Global Technical Services (GTS) Client Services team. The TAM provides technical account management and support to clients to enable them to meet their online marketing objectives using DoubleClick technology, including implementation, training, and end user support. This is a technical role in a fast paced, independent, innovative environment with a strong client services focus.
Responsibilities:
Provide technical account management and support to assigned internal and external clients.
Seek ways to improve current technology and business processes.
Facilitate information sharing about DoubleClick technology to clients.
Identify, reproduce, and resolve technical issues as they relate to our technology.
Document and track technical issues and processes.
Attend interdepartmental meetings advising on technology.
Develop training material on the use of new technology product and services.
Conduct technical training for both internal staff and client users.
Generate custom client-requested reporting using SQL queries and shell scripting.
Develop and deliver daily reports to internal and external clients as needed.
Limited weekend support coverage or project work.
Manage short-term and long-term projects.
Requirements:
Qualified candidates will have:
Bachelor's Degree in Computer Science, Business Systems, or Marketing.
Basic competency level in HTML, cookie technology, and URL encoding and structures.
Basic programming understanding and experience.
Familiarity with Shell scripting and SQL query skills.
Experience in client services industry. Search industry experience desirable.
Strong problem-solving and project participation skills.
Professional verbal and written communication skills.
Ability to learn new skills and internal processes quickly.
Customer-focused work ethic with high standard of service and quality control.
Detail-oriented with effective organization and documentation skills.
Job responsibility and compensation will be commensurate with experience.
Benefits offered to all DoubleClick employees include:
Competitive Salary
Four weeks of paid vacation and personal time
Casual work environment
Medical, Dental and Prescription benefits through Cigna
401k with matching
Extensive training and career pathing
Pre-tax transit and Flex Spending Accounts
Optional Pet and Legal Insurance
APPLY TODAY!
We want bright, motivated, skilled and passionate people, so put your best foot forward in a cover letter and send us your resume. For a complete listing of positions by location, please follow the link below to our career homepage. If your qualifications appear to be a good match with our needs, we will be in touch to learn more about you. No phone calls, please. Thank you for your interest!
https://doubleclick./main/careerportal/login.cfm
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