MANAGER, PROGRAM MANAGEMENT - ECOMMERCE

SEE THINGS DIFFERENTLY.

We are Sapient. Since 1990, we have partnered with some of the world’s most recognized brands, and - by harnessing the power of both creativity and technology - helped them achieve success at a rate nearly three times the industry average. Our commitment to our clients is renowned, our passion for delivering exceptional value unparalleled.

Sapient is looking for individuals who want to make a difference. We are inventors, rule-breakers and catalysts, and the work we do changes lives. Our environment fosters growth and creativity, demands openness and client-focused delivery, and celebrates initiative and risk-taking.

Does this speak to you? Then whether you’re fluent in the language of HTML, strategy, Java, or consumer research, we invite you to bring your talents and passion to Sapient.

Job Title:
Manager, Program Management

Job Summary:
The Manager, Program Management brings excellent relationship building skills, as well as strong leadership and team management skills, to lead diverse and dynamic teams in the successful delivery of complex integrated client solutions. This role requires a deep understanding of project management tools and approaches to manage complex, multi-disciplinary projects.

Primary Responsibilities:

Drive eCommerce strategy engagements including:
o Merchandising strategy
o Order management and fulfillment
o Related brand and marketing strategies
Acquisition demand generation strategies and measurement
Retention strategies and analysis
Customer analytics and reporting (cross-channel)
o Personalization
o Globalization strategies
o Affiliate programs
o Vendor relations
Enabling eCommerce and marketing technologies.
Lead the gathering and prioritization of business requirements based upon eCommerce
Oversee the development of project estimations and integrated project plans, ensuring key roles and responsibilities are defined.
Establish and maintain processes to manage scope throughout the project lifecycle. Identifies and manage project issues.
Set project quality and performance standards. Assess and manage risk over the project lifecycle.
Build and organize project teams (ranging in size from 15-25) to ensure maximum performance.
Provide day-to-day project contact for the client (expectations, communications, negotiations, escalation, feedback, etc.).
Participate and assists in key company events, such as training and internal initiatives and recruitment support.

Experience Guidelines

5-8 years of relevant work experience with and online retailer; project management, business analysis and consulting experience is a plus (ideally in eCommerce, marketing, merchandising, or operations)
Strong experience gathering and developing requirements from eCommerce solutions
2+ years project management experience in successfully delivering internet solutions, preferably in a global client-service organization
Led diverse teams of 10 or more people in dynamic and fast-paced environments
Accountability for budget or client revenue of $3mm or higher
1-2 years of client management experience with primary accountability for peer-level client relationships (preferably at the executive level)
Experienced multiple full project lifecycles from business development to final delivery
Led teams with multiple discipline representation (especially technology, creative, and strategy)
Direct managerial responsibility for 2+ or more individuals
Experience using object oriented design and development methodologies preferred Proficient in Word, Excel, Powerpoint and MS Project; knowledge of Visio
Frequent travel may be required.

Education:
Bachelor’s degree required

About Sapient:

Sapient, a global services firm, helps clients compete, evolve and grow in an increasingly complex marketplace. We operate two groups—Sapient Interactive and Sapient Consulting—positioned at the intersection of marketing, business and technology. Sapient Interactive provides brand and marketing strategy, award-winning creative work, web design and development and emerging media expertise. Sapient Consulting provides business and IT strategy, process and systems design, package implementation and custom development, as well as outsourcing services such as testing, maintenance and support.
Our passion for client success—evidenced by our ability to foster collaboration, drive innovation and solve challenging problems—is the subject of case studies on leadership and organizational behavior used by MBA students at both Harvard and Yale. Leading clients, including BP, Essent Energie, Harrah's Entertainment, Hilton International, Janus, Sony Electronics and Verizon, rely on our unique approach to drive growth and market momentum. Headquartered in Cambridge, Massachusetts, Sapient operates across North America, Europe and India. For more information, please visit .

Sapient is a registered service mark of Sapient Corporation.
Sapient is an Equal Opportunity Employer

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.

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