SUMMARY Our client, a technical consumer products company located in Chicago is seeking call center representatives with technical or troubleshooting experience for to assist consumers with product registration and troubleshooting. HOURS The call center is open 7 days a week. Candidates must be able to work flexible hours as early as 7am and as late as 8pm including weekends. PRIMARY RESPONSIBILITIES Answer phones and respond to customer issues. Respond to trouble tickets via telephone and through email. Troubleshoot computer problems. Provide customers with product and service information. Transfer customer calls to appropriate staff when necessary. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Document resolutions for future reference. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS Exceptional verbal and written communication skills. High school diploma or equivalent. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 40 wpm. 3+ years of call center experience, preferably in a technical environment. To Apply to this job go to http://www.GadBall.com or click here