What does it mean to be the largest independent interactive agency in the world? Besides everything you’d expect – award-winning creative, genius marketing, technology prowess – it means people come to Sapient because they share an all-embracing desire to do things differently. To never feel like it’s an assembly line. To do groundbreaking work on a daily basis. That’s why Sapient Interactive is powered by some of the most original, ambitious interactive professionals you’re likely to meet. It’s an ideal environment for the entrepreneurially minded. Sound like you? Then we should probably talk.

Job Title
Manager of Information Architecture

Job Summary
Managers of Information Architecture at Sapient are responsible for the navigation, organization, interaction design, and business/user process engineering for leading-edge Web solutions, software, and mobile devices/applications. You will apply user-centered design methods to translate user needs, business objectives, and technology capabilities into world-class user experiences for leading companies. In addition, you will play an active part in expanding current client relationships and forging new ones. You must have a basic understanding of creative disciplines, such as user-centered research, visual design, site development, content strategy, and brand strategy, to craft and lead holistic solutions with the experts in those disciplines. We look for people who are experts in their field, passionate about what they do, and thrive working with other smart people to solve the toughest design challenges.

Key Responsibilities

Lead the assessment of existing sites/properties for usefulness, usability, visual design, content, and branding.
Articulate objectives to guide the development of evaluation criteria.
Identify strategic opportunities for competitive advantage based on findings.
Lead participatory design/user testing sessions and present findings and recommendations to cross-functional teams and senior clients.
Lead behavioral in-context research events; analyze, synthesize, and organize research data into meaningful themes, categories, and visually compelling frameworks and behavioral models.
Identify opportunities to create business value and improve the user experience, based on user research; organize opportunities into visually compelling matrices or maps.
Lead stakeholder interviews, including: conducting, preparing notes, and analyzing findings to understand key success factors for a project or pursuit.
Facilitate user scenario planning sessions with both internal team and clients.
Lead development of personas/segmentations based on research findings; integrate personas/segmentations with related deliverables such as opportunity maps.
Drive the development of engaging scenarios and frameworks that describe key aspects of a proposed experience, and how it reconciles business and user needs.
Lead the creation of visually compelling representations of the solution’s high-level interaction, navigation, and organization design (i.e., concept models).
Create (and lead the development of) comprehensive sitemaps, wireframe systems, and process flows for large-scale solutions; present deliverables to senior clients.
Estimate, plan, and lead tracks of creative work/projects in the development of a quality solution; track progress according to the plan created for the project (e.g., conduct design reviews and creative status meetings as needed).
Manage operational level client meetings, including workshops.
Serve as the primary point-of-contact/facilitator for planned (regular) client meetings.
Support creative aspects of sales pursuits, including proposal creation and orals presentations.
Identify tools, templates, and techniques that evolve existing approaches for the larger creative community at Sapient.
Job Requirements*
Bachelor's degree preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction; Design Planning; Graphic Design; Communications.
5-7 years of industry experience.
Candidates must be expert in user-centered design methods and techniques.
Proficient to expert in: InDesign, Illustrator, Photoshop, Visio, Microsoft Office.
Excellent analytical and process-oriented skills.
Excellent verbal and written skills.
Experience in working on multiple projects simultaneously.
Ability to work collaboratively on multi-disciplinary teams.
Prior experience in a consulting firm or agency preferred.
Prior experience in UI design for mobile devices a plus.

About Sapient
Sapient, a global services firm, operates two groups—Sapient Interactive and Sapient Consulting—that help clients compete, evolve and grow in an increasingly complex marketplace. Sapient Interactive provides brand and marketing strategy, award-winning creative work, web design and development and emerging media expertise. Sapient Consulting provides business and IT strategy, process and systems design, package implementation and custom development, as well as outsourcing services such as testing, maintenance and support.

Sapient’s passion for client success—evidenced by its ability to foster collaboration, drive innovation and solve challenging problems—is the subject of case studies on leadership and organizational behavior used by MBA students at both Harvard and Yale. Leading clients, including BP, Essent Energie, Hilton International, Janus, Sony Electronics and Verizon, rely on the company’s unique approach to drive growth and market momentum. Headquartered in Boston, Sapient operates across North America, Europe and India. For more information, please visit .

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing and occasionally moving and/or lifting up to 15 pounds.

Sapient is a registered service mark of Sapient Corporation.

Keywords: information architect; user experience, interaction designer
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