DescriptionOur client one of the largest commercial, property & casualty insurers in the US is seeking a Service Support Analyst Location: ILContract Mandatory requirements: Previous help desk phone support for in-office and remote technologies. Meet individual team goals: talk-time, closed first, productivity time, etc. Previous experience using a Knowledge Base tool to provide Real Time resolutions to end-users. We are not a pass through Call Center. We resolve 65% of all cases on first call. Ability to quickly search Knowledge Base Real Time and apply resolutions over the phone Excellent typing skills Demonstrated ability to multi-task by walking a user through multiple fixes, updating the tracking tool, and searching the Knowledge Base tool simultaneously Flexible scheduling including include weekends, evenings or holidays Ability to work in a high-paced, changing environment Strong knowledge of following technologies: Remote/VPN/RDP/RSA Token Windows XP/Client based Wireless Blackberries Active Directory Good knowledge: Microsoft Office Internet Explorer 7 Vista
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