The Technical Support Lead’s primary responsibility is to ensure that client end users are receiving the appropriate level of maintenance and technical support. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Technical Support Lead will also contribute to problem resolution by giving remote or in person, hands-on support to client end users at the desktop level while leading a team of Technical Support Engineers responsible for assisting customers to successfully deploy our complete range of software products. The Technical Support Lead will typically spend the majority of time ensuring team quality and compliance with client SLA, while also researching and answering support questions by phone or email. To apply for this position directly please email a resume to Brad Scott at: Experience: 5+ years of technical support experience with Microsoft solutions. 2+ years of supervisory or management experience leading technical support. Experience providing technical support of commercial grade web-based applications. Strong knowledge of technical support processes and best practices. Administration and/or trouble shooting proficiency of Internet Information Services, XML, XML web services, WIN 2000/2003, SQL 2005, and .NET Bachelor’s degree in Computer Science or related technical degree To apply for this position directly please email a resume to Brad Scott at: To Apply to this job go to http://www.GadBall.com or click here