PLEASE NOTE: The location of this position is downtown Chicago

• Provide 1st and 2nd level technical support via the telephone, email request, voicemail or in person.
  
• Primary systems supported include:
  
  1. Microsoft Windows and Office Suite
     
  2. Network servers
     
  3. Mainframe and Unix.


• Document solutions for current and future use by the entire team.
  
• Troubleshoot technical/procedural issues using established solutions and personal skills/knowledge.
  
• Determine when a problem can be solved and when it must be escalated to the next level of support.
  
• Escalate and maintain current status on high severity problems throughout the enterprise in accordance with established procedures and timelines.
  
• Review and provide feedback on documentation for new software and other product implementation.

Experience: One to two years of previous Help Desk experience. Qualified candidates must be able to:

1. Build and Sustain Relationships
2. Focus on Customer Needs
3. Effectively monitors several activities simultaneously
4. Demonstrate Drive and Commitment
5. Analyze and Solve Problems
6. Make Sound Decisions

Certificates and Licenses: A+ or Network+ certification Military experience preferable Knowledge of UNIX commands a plus Candidates must pass a US Government drug test, background check and security clearance.

To Apply to this job go to http://www.GadBall.com or click here