Our client located in the North suburbs of CHICAGO, ILLINOIS currently seeks a HELP DESK ANALYST for a 1 YEAR + Project engagement(probable extenstions).
Help Desk 1st SHIFT - Monday through Friday - 10:00 am to 6:30 pm

Required skills:

Understanding of Windows based applications with the ability to diagnose application software and hardware problems, recognize priority issues and escalate accordingly, translate technical terms into non-technical language
Working knowledge of modems and data communications, checking PC network connections, resetting network and application passwords, using browser and network utilities, and resetting Internet proxy configurations

Behavior Characteristics:

Strong customer service; strong interpersonal, organizational and communication skills.
Ability to work in a fast paced changing environment.

RESPONSIBILITIES:

100% phone based support of local and remote clients
Receive calls/e-mail/voicemail/faxes direct from end user and create tickets
Clearly and completely document all client contact in REMEDY call tracking system
Manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved
Provide a positive customer service experience to the customer
Participate in other projects as requested.

REPLY TO:

mcgstb
@netscape.net



(INCLUDE SALARY HISTORY FOR CONSIDERATION)
(PLEASE INCLUDE JOB TITLE IN SUBJECT HEADING)
(WE ARE UNABLE TO SPONSER OR TRANSFER H1B-VISA'S)

Location: North suburbs of CHICAGO, ILLINOIS
Compensation: $15.00 TO $18.00 P/HR W2/HRLY

Experience: REPLY TO:

mcgstb
@netscape.net

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