Performics, the performance-based marketing division of DoubleClick, is the leading provider of online marketing services and technologies for search, affiliate, and data feed marketing. We are currently seeking a motivated Technical Account Manager.

The Technical Account Manager is a client-facing position within the Technology department that directly supports search clients. The position is responsible for providing both internal and external technical support as it relates to the sale, implementation, training, and day-to-day management and execution of client search programs. This is a technical client services role in a fast-paced, independent, innovative environment.

Responsibilities:
Provide daily technical support and account service for internal and external clients through interaction via phone, e-mails and direct contact.
Coordinate and provide new clients’ training, launch and implementation.
Execute and document ongoing account management processes and technical verifications to ensure client programs running smoothly. Will include monitoring system activities, charting results of performance goals and providing input on methods for program improvement.
Become an expert in proprietary technology products and services. Identify, reproduce, and resolve technical problems as they relate to our technology.
Develop training material on how to use proprietary technology products and services. Conduct technical training on proprietary software for both staff and client users.
Seek ways to improve current technology and business processes. Includes gathering and disseminating client feedback, tracking key issues and contributing to product development cycle.
Research and develop basic knowledge of assigned client business and category. Maintain a competitive level of knowledge of search marketing.
Attend sales and business meetings advising on technology and relating to search products.
Develop and deliver custom client-requested reports using SQL queries and Shell scripting.
Support all implementations of Performics' technology.

Requirements
Qualified candidates will have:
Bachelor's Degree in Computer Science, Business Systems, or Marketing.
Basic competency level in HTML, cookie technology, and URL encoding and structures.
Basic programming understanding and experience.
Familiarity with Shell scripting and SQL query skills.
Experience in client services industry. Search industry experience desirable.
Strong problem-solving and project participation skills.
Professional verbal and written communication skills.
Ability to learn new skills and internal processes quickly.
Customer-focused work ethic with high standard of service and quality control.
Detail-oriented with effective organization and documentation skills.
Job responsibility and compensation will be commensurate with experience.

Benefits offered to all DoubleClick employees include:

Competitive Salary
Four weeks of paid vacation and personal time
Casual work environment
Medical, Dental and Prescription benefits through Cigna
401k with matching
Extensive training and career pathing
Pre-tax transit and Flex Spending Accounts
Optional Pet and Legal Insurance

APPLY TODAY!
We want bright, motivated, skilled and passionate people, so put your best foot forward in a cover letter and send us your résumé. For a complete listing of positions by location, please follow the link below to our career homepage. If your qualifications appear to be a good match with our needs, we will be in touch to learn more about you. No phone calls, please. Thank you for your interest!
https://doubleclick./main/careerportal/login.cfm

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