You can meet a lot of exceptional and diverse personalities working with DoubleClick’s award-winning Global Technical Services team. At DoubleClick, a leading provider of digital marketing and technology services, we welcome focused and committed individuals who can impart their enthusiasm and expertise to our clients. Because at the end of day we’re all about delivering great service to our clients and great opportunities to our employees.

This is an analyst position that provides management for technical issues escalated from various groups in GTS. This includes both client problems and enhancement requests.Managing these issues generally requires DTG and/or Product Management action.Full ownership of managing the issue to resolution is expected. This role is also responsible for coordinating releases with both Product Management and the DTG teams, including issue prioritization for the DART.

The Senior Technical Support role is responsible for the following: Performs a variety of complicated tasks including high level technical troubleshooting; represent GTS at the daily healthcheck meeting, the weekly DTG meeting and other assorted meetings; responsible for the sharing of information obtained in these meeting globally across GTS, at times across the company and periodically to clients; manage Prioritization for DART Search issues for investigation and resolution; knowledge sharing both via KB contribution and KS sessions; coordinates communications and course of action for crisis issues.

Requirements:

· Extensive DART Search product knowledge is required.
· Ability to explain technical information to a non-technical audience
· Ability to work in a very dynamic environment
· Ability to work on multiple projects simultaneously
· Demonstrates strong written and verbal skills
· Has the ability to lead meeting and communicate course of action
· Demonstrates flexibility in sharing team work load, including variable shift times and after hours duty when required

All qualified candidates should submit their cover letter and resume to /careers for consideration.

Want to hear what it is like to work at DoubleClick from an employee? Click here
/careers/ads3.aspx
About DoubleClick:
DoubleClick is yourpartner in achieving success with digital marketing—whether you are a web publisher, marketer or advertising agency. We are a reliable, experienced, innovative partner who can help you capitalize on the opportunities that digital media bring, and meet the challenges they present.

To Apply to this job go to http://www.GadBall.com or click here