GTS – Technical Account Manager

You can meet a lot of exceptional and diverse personalities working with DoubleClick’s award-winning Global Technical Services team. At DoubleClick, a leading provider of digital marketing and technology services, we welcome focused and committed individuals who can impart their enthusiasm and expertise to our clients. Because at the end of day we’re all about delivering great service to our clients and great opportunities to our employees.

The Technical Account Manager (TAM) is a client facing position in the Global Technical Services (GTS) Client Services team. The TAM provides technical account management and support to clients to enable them to meet their online marketing objectives using DoubleClick technology, including implementation, training, and end user support.

Description:

The Technical Account Manager is responsible for the following: Provide technical account management and support to assigned internal and external clients; seek ways to improve current technology and business processes; facilitate information sharing about DoubleClick technology to clients; identify, reproduce, and resolve technical issues as they relate to our technology; document and track technical issues and processes; attend interdepartmental meetings advising on technology; develop training material on the use of new technology product and services; conduct technical training for both internal staff and client users; generate custom client-requested reporting using SQL queries and shell scripting; develop and deliver daily reports to internal and external clients as needed; limited weekend support coverage or project work; manage short-term and long-term projects.

Requirements:

Bachelor's Degree in Computer Science, Business Systems, or Marketing.
Basic competency level in HTML, cookie technology, and URL encoding and structures.
Basic programming understanding and experience.
Familiarity with Shell scripting and SQL query skills.
Experience in client services industry. Search industry experience desirable.

All qualified candidates should submit their cover letter and resume to /careers for consideration.

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About DoubleClick:

DoubleClick is your partner in achieving success with digital marketing—whether you are a web publisher, marketer or advertising agency. We are a reliable, experienced, innovative partner who can help you capitalize on the opportunities that digital media bring, and meet the challenges they present.

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