Software Support Engineer

Software Support Engineer’s primary responsibility is to ensure proper computer operation by assisting customers to successfully deploy the complete range of software products. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. The Technical Support Engineer will spend the majority of time researching and answering support questions by phone or email and the remaining time in training and knowledge-acquisition. Problem resolution may involve the use of diagnostic and help tracking tools, as well as require that the individual give in-person, hands on help at the desktop level.

TO APPLY for this position directly email a resume to Brad Scott at:
Experience: Experience providing technical support of commercial grade web-based applications.Expert software troubling shooting skills. Strong knowledge of technical support processes and best practices. Administration and/or trouble shooting proficiency of XML, XML web services, C++ using OO concepts, WIN NT/2000, SQL 2005, and .NET
Proficient in Microsoft Office applications.

TO APPLY for this position directly email a resume to Brad Scott at:

To Apply to this job go to http://www.GadBall.com or click here