Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 70,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

May perform one or more of the following:

PC user support, new hire systems setups, and Desktop/Laptop software evaluations and upgrades.

Provides quick response and maximum uptime for all users and performs end user training when necessary.

Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives.

Assists in determining suitable software to meet user requirements.

Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers.

May require PC system experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail.

Provides technical on-site maintenance and support for new and existing systems.

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and IP networking.

Incumbents will provide technical support to executives and other VIP users.

Requires excellent customer service and communication skills. Ability to multitask and meet service level expectations and work as part of a geographically dispersed team.

Provide on site smart-hands support for other technology areas:Telecom, Video Conferencing, Networking, and Wintel Servers as needed.

All other duties as assigned.

Special Requirements
A+ certification, MCDST, MCP, or MCSE certification preferred.

Primary work location will be in the downtown Chicago area. Must be able to travel to the Milwaukee area for initial training period – maximum of 2 weeks.

Full understanding of concepts, practices and procedures related to PC desktop support and problem resolution.

Troubleshoot and resolve a wide variety and range of PC, printer, and software problems.Includes multiple operating systems (Microsoft Windows XP, Vista) peripherals, software and network configuration problems, as well as support for COTS software and custom developed applications.

Experience with any of the following technologies, or products, is a plus: Support via Remote Control tools, Peregrine ServiceCenter or Remedy, AD, Exchange/Outlook, BlackBerry and mobile device support.

On-call and after-hours support to be expected.

Ability to lift equipment (up to 40 lbs) during installs and moves.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: A+ certification, MCDST, MCP, or MCSE certification preferred.

Primary work location will be in the downtown Chicago area. Must be able to travel to the Milwaukee area for initial training period – maximum of 2 weeks.

Full understanding of concepts, practices and procedures related to PC desktop support and problem resolution.

Troubleshoot and resolve a wide variety and range of PC, printer, and software problems. Includes multiple operating systems (Microsoft Windows XP, Vista) peripherals, software and network configuration problems, as well as support for COTS software and custom developed applications.

Experience with any of the following technologies, or products, is a plus: Support via Remote Control tools, Peregrine ServiceCenter or Remedy, AD, Exchange/Outlook, BlackBerry and mobile device support.

On-call and after-hours support to be expected.

Ability to lift equipment (up to 40 lbs) during installs and moves.

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