Plan, conduct and evaluate appropriate research (field observation, contextual interviewing, task analysis, usability testing, competitive analysis, industry trends, social trends, stakeholder interviewers) to uncover customer needs and define context of project. Translate research findings into user personas, scenarios of use and concept models for web site or application.



Understand what users of business unit web products need and want to do in the context of those products, and ensure the development of the interfaces for those products best serve user needs. Create or works with graphic designers to develop materials for testing (paper prototypes, electronic click-through prototypes, live system testing, etc.). Plan, coordinate and facilitate appropriate usability testing for different phases of projects. Evaluate and translate research findings into actionable insights and design improvements.



Create user-centered site architecture documentation (including interaction models, site navigation, information structuring, labeling and searching systems). Develop prioritized recommendations for user testing and performance measurement for web site or application. Interface with graphic designers to translate architecture into the look-and-feel of interfaces.



Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events. Complete other related duties as assigned, support the Company’s Diversity programs. Experience:

  • Bachelor’s degree or equivalent experience in Library and Information Science, Graphic Design, Human Computer Interaction, Computer Science, or related field; Master’s degree, content management experience and management experience preferred
  • At least five years experience strategizing and architecting user interface design for high-traffic dynamic websites as well as experience with e-commerce design
  • Must show samples of site documentation
  • Translation of user research data, business requirements and competitive analysis findings into concrete site-building tactics
  • Conceptualization and design of navigation, labeling, searching and organization systems for web sites and applications (must bring samples)
  • An understanding of HTML, DHTML, CSS and JavaScript; personalization, customization and content management systems; major graphic design applications; standard office productivity applications
  • Experience with one or more diagramming tools (i.e. Visio, Adobe Illustrator, or equivalent draw/map programs
  • The ability to multi-task, prioritize and manage personal workflow against project budgets and timelines in a fast-paced, evolving environment; strong oral and written communication skills; and excellent analytic and problem solving skills


    HSBC Compensation
    HSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people.


    HSBC Benefits
    We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program.

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