This individual will be responsible for managing Cisco IP handsets, call managers and unity voice mail systems.
They will also:

  • Design, implementation and management of inter-cluster trunks
    between 141 present and future locations (Chicago, Boom NY, Toronto, 141
    NY and Area Managers)
  • handle Blackberry Enterprise Server management
  • Manage all Cingular cell accounts; financial responsibility
    transfers and equipment tracking via asset tags and database input
  • Handle disaster recovery administration and management; CLAR
  • Integrate messaging / meet me conferencing
  • formulate and enforcef telecommunication policies,goals
    and objectives
  • Direct the development and implementation of policies and
    procedures for the improvement or modification of existing
    telecommunications programs
  • Develop long and short term goals and objectives for the
    telecommunications operations that are consistent with Ogilvy and 141
    business goals and objectives
  • Coordinate and works to ensure operating budges for all
    telecommunications functions
  • Perform cost analysis in support of new programs or program modifications
  • Advise management of legislation and procedures affecting
    telecommunications
  • Provide fundamental IT services including administration,
    support, procurement, design and guidance to all employees
  • Support/project management and act as technical lead on remote
    implementations of VOIP telecommunications equipment including call
    managers, voice mail systems and advanced features.
  • Provide specific telecommunications product
    administration,operations and maintenance including moves, adds and changes
    for PBX and voice mail systems
  • Evaluate, deploy and manage where appropriate,telecommunication
    applications including call manager, unified messaging, IP telephony,etc.
  • Interact with department heads to assess needs and design
    telecommunication application solutions
  • Provide end user support, troubleshooting, escalation and track
    resource availability in area of telecommunications
  • Video Conference Team member providing technical support on all
    aspects of video conferencing including pre-call testing, technical
    support and training
  • Troubleshoot end user VoIP related issues pertinent to a Cisco
    VoIP designed network infrastructure

    ADDITIONAL RESPONSIBILITIES:

  • New Hire Orientation backup
  • Multi-media equipment set up
  • Departmental awareness
  • Departmental supply procurement
  • Equipment and software license management through asset
    trackingsystem
  • Macintosh & PC help desk support
  • Hardware installs and software updates
  • Researching and testing appropriate software and hardware
  • ITeach training moderator; and additional responsibilities
    assigned by management

    Experience:
  • Strong Customer Service Skills
  • Ability to troubleshoot issues over the phone
  • Knowlegde of Routers
  • Cisco
  • Voice Over IP
  • VPN To Apply to this job go to http://www.GadBall.com or click here