Prestigious Company located in Chicago's Loop is currently seeking a Senior GMI Back Office Support Specialist.

Position Summary: Provides support for the back-office AS/400 platform and GMI applications as well as custom in-house applications. Professional, communicative, extraverted and responsive customer service attitude and commitment to working in a team environment is essential.

Responsibilities:
Support and troubleshooting: Respond to daily support issues and work with vendor or in house staff to resolve support issues. Also provide after-hours support and troubleshooting for all aspects GMI back office system. This may include weekends and holidays.
AS400 Query's: Create and maintain AS400 Query's

GMI Access & Support: Provide users access to GMI as appropriate and assist in their use. Support back office and client service areas regarding creating custom developed queries, reports, and apps from GMI data.

Manage GMI im plementation and testing: Manage and ensure GMI Customer Service Bulletins are tested and implemented properly and in a timely fashion. Manage and ensure GMI annual software distribution is tested and implemented properly and in a timely fashion

Maintain current knowledge: Maintain knowledge of current AS/400, IBM, GMI technology developments and trends

GMI Liaison: Duties may also include assuming responsibilities of GMI Liaison. These duties include troubleshooting, reporting and resolving GMI software issues. Testing and implement Customer Service Bulletins items. Liaising with GMI of open problem resolution, Support of back office system users.

Experience: Experience: Includes prior position, industry or prior behavioral skills (i.e.. demonstrated use of computers, ability to organize, prioritize, etc.)

5 years GMI experience: Minimum of 5 years experience with AS/400 and Sungard's GMI product

Professional Communication: Strong interpersonal and communication (verbal and written) skills required.
Experience working in a professional manner with customers, management and vendors as it relates to back office requirements

Back Office: Solid knowledge of back office system software and clearing/regulatory requirements

Programming and AS/400 Query: Programming experience with CL and/or OCL strongly preferred, not required. Knowledge of AS400 Query is required.

Education: High School Diploma or GED equivalent.
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