Prestigious financial company in downtown Chicago is actively searching for an experienced Senior GMI Support Specialist. The candidate must have 5+ years of GMI back office AS/400 support experience. The preferred candidate must have excellent communication skills and great customer service skills. Industry experience is a must.


Experience: Minimum of 5 years experience with AS/400 and Sungards GMI product.
Strong interpersonal and communication (verbal and written) skills required. Experience working in a professional manner with customers, management and vendors as it relates to back office requirements
Knowledge of AS400 Query is required.
Solid knowledge of back office system software and clearing/regulatory requirements
Programming experience with CL and/or OCL strongly preferred, not required.

Job Duties:

Respond to daily support issues and work with vendor or in house staff to resolve support issues. Also provide after-hours support and troubleshooting for all aspects GMI back office system. This may include weekends and holidays.
Create and maintain AS400 Querys
Provide users access to GMI as appropriate and assist in their use. Support back office and client service areas regarding creating custom developed queries, reports, and apps from GMI data.
Manage and ensure GMI Customer Service Bulletins are tested and implemented properly and in a timely fashion. Manage and ensure GMI annual software distribution is tested and implemented properly and in a timely fashion
Maintain knowledge of current AS/400, IBM, GMI technology developments and trends
Duties may also include assuming responsibilities of GMI Liaison. These duties include troubleshooting, reporting and resolving GMI software issues. Testing and implement Customer Service Bulletins items. Liaising with GMI of open problem resolution, Support of back office system users.


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