Desktop Support Analyst

Our client is looking for an experienced Desktop Support Analyst. In this role, the Desktop candidate will receive, diagnose, and solve problems relating to the firm's systems and technology on the user, group, and server levels. The Desktop Support Analyst will also coordinate implementation of software roll-outs, upgrades, and system backups, conduct end-user training in group and one-on-one settings for software applications, and be the firm's informed source on new technology and industry specific applications as well as be responsible for informing management, the technology committee, and the attorneys on technology issues.

For direct submission, please email resumes to Robert Nathan at
Experience: The Desktop Support Analyst must have a strong background using WordPerfect, Office, and other productivity applications. In addition, experience with an interwoven document management system, including the generation of workspaces is required. Exchange email system, including adding new users, disabling old users, making email distribution lists, administering current groups, and backing up attorney email archives when needed. This Desktop Support Analyst should have a background in Blackberry mobile email server and devices, as well as phone and voicemail support. The analyst should have experience with user shares, litigation support programs, offsite document stores, Juris accounting systems, and vision docketing system. Citrix framework and the ability to obtain and process data appropriately from clients onsite, via the Internet, and via the mail are a must.

For direct submission, please email resumes to Robert Nathan at

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