Opportunities for excellent Helpdesk professional in Downtown Chicago!! The ideal candidate must be able to respond, research and resolve requests and problems received via telephone and email ; manage the process of incidents, requests, and problem tickets to ensure they have been resolved according to the appropriate service level management; provide answers to non-technical customer questions.; escalate problems that can not be resolved in a timely manner.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: The ideal candidate must have minimum of 2 years of experience in a Helpdesk environment and a Bachelors degree. The ideal candidate must have strong customer service skills with ability to balance technical support; basic understanding of WANs, LANs, servers and PCs; knowledge of Mac OSX platforms; knowledge of Acronis Imaging software

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