Duties: Manage, mentor and lead Desktop Support Team Responsible for staff development and performance reviews, managing desktop support resource workloads, roles and locations Point of contact for end user related issues Define and manage team performance metrics Act as Service Owner for Desktop Support team End user support working on the internal trading floor and local exchanges End user moves, adds and changes, user provisioning, Windows server administration, Disaster Recovery and Documentation Requirements: 2+ years technical management or leadership experience 5+ years supporting Windows XP and Server 2003 Extensive experience supporting desktops, mobile devices and networks in a high availability environment AD and Exchange experience required Trading/Financial industry experience preferred if not, must be coming out of a high transaction high availability environment Linux experience required Mac OS X, Windows 2007/2008 experience desired
Apply to this job