POSITION REPORTS TO: GTS Performics Manager
POSITION SUMMARY: The GTS Performics Intern serves as a member of the GTS Performics client support team and is responsible for coordinating internal and external technical support as it relates to the sale, implementation, and use of the Company's proprietary tracking technology.
HUMAN RELATIONS:
This position will support the Performics' technical and non-technical staff and will interact with clients at all levels including some training and day-to-day support,
ESSENTIAL JOB FUNCTIONS:
Identify, reproduce, and resolve technical problems as they relate to our technology
Perform ongoing tests to verify accuracy of client tracking. Escalate issues to the appropriate resource
Monitor daily system processes for successful completion and accuracy of data
Execute appropriate scripts to correct system process issues, update client transaction data and troubleshoot errors. Escalate issues to appropriate resource
Seek ways to improve current technology and business processes
Document and track technical issues and processes
Support all implementations of Performics' technology
Facilitate communication between the business and technical departments.
Generate custom client-requested reporting using SQL queries and Shell scripting
OTHER JOB DUTIES:
EDUCATION/EXPERIENCE REQUIREMENTS:
Working towards a Bachelor's Degree in Computer Science, Business Systems, Information Systems Management, or other technical field
Basic understanding of HTML and cookie technology.
Basic understanding of URL encoding and structures.
Basic familiarity with Shell scripting and SQL query skills and relational databases.
Basic problem-solving and project participation skills.
Good verbal and written communication skills.
Previous intern or some experience in client services or general business industry desirable. To Apply to this job go to http://www.GadBall.com or click here
