This position is responsible for operational support of and project initiatives involving the Messaging environment. This position provides maintenance, support, and enhancements of the messaging systems including Exchange, Outlook, Blackberry/BES, Postini, and email archiving. Candidates should be team players with excellent communication skills and have the ability to manage a multitude of assignments independently.

Essential Duties and Responsibilities include: Analyzing, planning, testing, and implementation of Messaging application software, actively pursuing new technologies to improve effectiveness and efficiency of the Messaging systems, monitoring and analyzing the Messaging systems to ensure 100% uptime operational availability, Support high availability technologies, performing root cause analysis and providing recommendations to improve efficiencies and resolve problems, resolving problems with Messaging systems and technologies, escalating problems to vendors, providing troubleshooting training to the User Support team, implementation and maintenance of disaster recovery solutions, documenting system uptime and usage metrics, maintaining documentation of processes, procedures, troubleshooting guides and change management logs, must provide 24x7 On-Call support on a rotating basis, must be flexible to work overtime as required.
Experience: Required experience includes: BA/BS in computer science/related field, strong expertise (5+ years) in Messaging systems, and proven troubleshooting abilities. Specific Messaging experience including: Expertise in Microsoft Exchange Server 2003/2007 (to include monitoring, clustering, backup/restore, and attached storage), BlackBerry Enterprise Server 4.x, Postini, strong understanding of message routing technologies, experience with SMTP gateway tools and appliances is preferred, experience with MessageOne EMS, experience with Tumbleweed Email Firewall, Quest MessageStats, ActiveGroups, & Spotlight on Exchange, understanding of IronPort Email Gateway, understanding of TLS / SPN connections to firm clients, Outlook Web Access (OWA), strong understanding of technical networking, Windows 2000, 2003 and XP, strong planning and analysis skills, strong documentation skills, strong understanding of MS Office Suite and Document Management Systems, and email clients.

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