Perot Systems Corporation is a worldwide provider of information technology services and business solutions. Through its flexible and collaborative approach, Perot Systems integrates expertise from across the company to deliver custom solutions that enable clients to accelerate growth, streamline operations and create new levels of customer value. Headquartered in Plano, Texas, Perot Systems reported 2007 revenue of $2.6 billion. The company has more than 22,000 associates located in North America, Europe, and Asia. PSC is currently looking for a Desk Side Support Analyst to join our team in Chicago, IL (downtown near Train Station).

Support occasional travel to sites for ticket resolution and project support (office start-ups, shutdowns and consolidations. Travel typically

Typical workday is 8 hours between 7 am and 6 pm based on customer requests. Emergency support is expected occasionally during off-hours.

Position Responsibilities:
The Desk Side Support Analyst provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems' MIS environment. May also provide some phone support.

Typically, the analyst level participates in supportive role by providing analytical and in person technical support. Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. Under little supervision, plans, installs, and tests less complex vendor supplied computer system hardware or software. Requires 2+ years of related work experience, or an equivalent combination of education and experience. Knowledge of system principles, theories, concepts, and technologies may be required in these positions.

Required Skills:
Professionalism: includes integrity, courtesy, honesty, and willing compliance with the highest ethical standards.
Ability to demonstrate 1 to 3 years hands on desktop support experience or equivalent knowledge
Experience in working in a Service Desk environment
Customer Service: has successfully proven positive customer satisfaction and the ability to deal with difficult situations while following Perot policies and procedures.
Expected to meet the dress requirements of the clients site but at minimum “business casual”

Technical skills (not inclusive):
Operating Systems Windows 2000 and XP
Familiarity with Office Software (MS 2003)
Basic comprehension of network and server operation including troubleshooting PC connectivity issues, functioning as "remote hands" for network/server team.
Good understanding of Desktop and Laptop HW including troubleshooting of HW related issues.
Understand PC imaging technology and basic process

Desired Skills:
Minimum of 2-3 years in computer support (either level 1 or level 2) in mid-size enterprise environment. If level 1 support only prefer A+ and MCP cert.
Strongly prefer HTML and/or related web design code knowledge. Entry level knowledge sufficient.

Education:
Coursework in computer support - HW/SW - customer service preferred.

Certifications or Other Professional Credentials:
MSCA Preferred, MCP preferred minimum although experience acceptable.

Support occasional travel to sites for ticket resolution and project support (office start-ups, shutdowns and consolidations). Travel typically

More about Perot Systems
Founded by H. Ross Perot in 1988, at Perot Systems, we look for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to expand and support your personal and professional growth. Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement, 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.

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