The TSCA Client Experience Team is responsible for the design & usability of all client-facing product interfaces/GUI's, product content & user documentation, marketing & client communications, and the quality of the overall client experience across all touch points. The Client Experience User Interface Designer is the responsible for the design of the JPMorgan ACCESS/Cash Online interface, reporting to a User Interface Design Lead. They work closely with Product Managers and Business Systems Analysts to translate customer and business requirements and use cases into a customer-centric online experience, including the overall site structure and organization and page-level interaction/information definition. They translate ACCESS site style standards into page designs that provide the customer with a consistent and easy-to-use experience that supports the JPMorgan Chase brand. They collaborate with Content Managers to define content needs and incorporate provided content into the site/page designs and UI Spec. They collaborate with the User Interface Developer to produce prototypes to test and validate design decisions with internal and external (customers) stakeholders. Finally, they collaborate with IT to translate the page designs into a functional specification, provide oversight to ensure that developed pages reflect the fidelity of the design, and support QA and UAT efforts to ensure the overall quality of the implemented online experience.


Role Specific Responsibilities
User Interface Design
. Ability to partner with Product Manager(s) to define, assess and prioritize Business Requirements.
. Ability to assess requirements and design options against technology impacts and constraints.
. Ability to produce site maps, user flows, wireframes, page layouts and User Interface Specification deliverables for hand-off to technology; ability to manage partner reviews and ensure timely feedback on CE deliverables.
. Ability to provide guidance to Content Managers to define and develop content to support customers' online interactions.
. Perform prototype testing to validate interface designs with stakeholders and end-users.
. Proactively identify opportunities to improve the site usability and the overall quality of the site design, organization and structure.
. Uphold user interface and site design guidelines to support site evolution and redesigns.
. Provide guidance to ensure effective translation of user interface designs during technical implementation.
. Support Quality Assurance (QA) and User Acceptance Testing (UAT): test participant, issue identification and resolution.

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