Prestigious Global Trading Firm, located in the Chicago Loop, is currently seeking a Lead Desktop Support position. Candidate will lead the team and support a rapidly growing environment.Responsibilities: Manage, mentor, and lead the Desktop Support team Responsible for ongoing staff development and performance review processes for the team Responsible for managing desktop support resource workloads across several different projects, roles and locations Act as central point of escalation for end user-related issues Define, track and manage team performance metrics and KPI s Act as a service owner for the Desktop Support team's service offerings Provide end user support working on the internal trading floor and local exchanges Staging and upgrading workstations, laptops, and Servers End user moves, adds, and changes User provisioning (user account, mobile e-mail device, e-mail, VPN, etc.) Support multiple operating systems including Windows, Linux, and OS X Windows Server Administration Disaster recovery of client workstations Create, maintain, and document support processes Participate in the change management process Collaborate with other IT leads to ensure that we are operating efficiently and effectively Experience and Skills:2+ years of technical leadership or management experience. 5+ years of experience supporting Windows XP and Server 2003. Must have extensive experience supporting desktops, mobile devices, and networks in a corporate environment Active Directory management experience required Trading environment experience preferred Linux experience preferred Windows 7/2008 experience preferred Mac OS X experience preferred Strong time management and organization skills Strong customer service orientation is essential Must have strong problem-solving abilities Must have excellent written and verbal communication skills
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