Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!



We have an exciting opportunity for a Solutions Architect



**Position is Virtual - Anywhere within USA - from home-based office**





Duties and Responsibilities:



Develop and manage strategic plans for multiple client needs and ensures the effective use and application of departmental staff and resources



Exercise working supervision over subordinate/project staff supporting applicable program/solution



Direct the development and implementation of comprehensive strategies focusing on one or more specialized disciplines to meet client needs



Analyze client requirements/standards to develop and implement high level, client-focused solutions



Oversee implementation of applicable solution to ensure client needs are met in a timely manner consistent with specified budget



Interface with upper management to understand and provide solutions consistent with business needs



Interface with client management to evaluate level of service being provided and resolves issues as appropriate



Ensure that vendor contracts/services are adhered to and identifies/addresses issues as needed



Develop and monitor the status of solution/program schedules and tracks all funds associated with the contract, program, project, e.g., direct labor, subcontractors, and temporary labor as appropriate



Acts as subject matter expert and may assist functional management in the performance of special assignments and projects in support of ACS' strategic planning efforts.



Ensure applicable service/operating procedures and practices are in compliance with industry standards and relevant regulations/laws



Education and Typical Years of Experience:



Minimum 5-8 years experience in contact centers - preferably in outsourcing



Minimum of 3-5 years sales experience designing and selling multi-national contact center solutions



Prior experience at the senior leader level



HR knowledge or experience



Benefits knowledge or experience



Implementation experience



PMP Certification preferred



Specific Requirements:



Strong communication and influencing skills in client situations



Strong problem solving skills



Comprehensive ACS benefits apply.





ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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